CFPB Consumer Complaint Profile
Preferred Credit Inc
Consumers have filed 346 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 346
- Total complaints
- Above average
- 97
- Last 12 months
- 100%
- Timely response
- Top decile
- 43
- States affected
The verdict
Preferred Credit Inc ranks #635 of 3,843 financial companies by CFPB complaint volume, with 346 complaints on record. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #635
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Credit reporting or …
- most-complained product
- 43
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Preferred Credit Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 55 in 2024 to 92 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 10 |
| 2015 | 11 |
| 2016 | 12 |
| 2017 | 13 |
| 2018 | 25 |
| 2019 | 16 |
| 2020 | 16 |
| 2021 | 16 |
| 2022 | 23 |
| 2023 | 29 |
| 2024 | 55 |
| 2025 | 92 |
| 2026year in progress | 28 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Preferred Credit Inc
The CFPB Consumer Complaint Database has logged 346 complaints against Preferred Credit Inc overall, with 97 of those filed in the trailing 12 months. Reports have come from consumers in 43 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Preferred Credit Inc posts a 100% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 15.4% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Preferred Credit Inc have?
Preferred Credit Inc has 346 total consumer complaints filed with the CFPB, with 97 filed in the last 12 months.
Does Preferred Credit Inc respond to complaints on time?
Preferred Credit Inc has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Preferred Credit Inc?
Among all products tied to Preferred Credit Inc, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Preferred Credit Inc?
Consumers most often cite "Incorrect information on your report" when complaining about Preferred Credit Inc; the full issue list with counts is above.
How do I file a complaint against Preferred Credit Inc?
You can file a complaint against Preferred Credit Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Preferred Credit Inc?
Consumers in 43 states and territories have filed complaints about Preferred Credit Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Preferred Credit Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (15.4% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Preferred Credit Inc have?
Preferred Credit Inc has 346 total consumer complaints filed with the CFPB, with 97 filed in the last 12 months.
Does Preferred Credit Inc respond to complaints on time?
Preferred Credit Inc has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Preferred Credit Inc?
Among all products tied to Preferred Credit Inc, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Preferred Credit Inc?
Consumers most often cite "Incorrect information on your report" when complaining about Preferred Credit Inc; the full issue list with counts is above.
How do I file a complaint against Preferred Credit Inc?
You can file a complaint against Preferred Credit Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Preferred Credit Inc?
Consumers in 43 states and territories have filed complaints about Preferred Credit Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.