CFPB Consumer Complaint Profile
Premier Student Loan Center
228 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 228
- Total complaints
- Above average
- 0
- Last 12 months
- 50%
- Timely response
- Bottom decile
- 42
- States affected
The verdict
Premier Student Loan Center ranks #837 of 3,843 financial companies by CFPB complaint volume, with 228 complaints on record. On-time replies land at 50%, the 3rd percentile for the 100+ complaint peer group.
- #837
- of 3,843 companies by volume
- 50%
- on time (3rd pctile)
- Student loan
- most-complained product
- 42
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Premier Student Loan Center vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
50% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2020 to 2021 complete years
- Annual CFPB complaint volume moved from 46 in 2020 to 8 in 2021 (2020 → 2021).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 37 |
| 2018 | 57 |
| 2019 | 80 |
| 2020 | 46 |
| 2021 | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Premier Student Loan Center
The CFPB Consumer Complaint Database has logged 228 complaints against Premier Student Loan Center overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 42 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Dealing with your lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Premier Student Loan Center's timely response rate stands at 50%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 29.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Premier Student Loan Center have?
The CFPB has logged 228 complaints against Premier Student Loan Center to date, of which 0 came in over the last 12 months.
Does Premier Student Loan Center respond to complaints on time?
Premier Student Loan Center's CFPB timely-response rate is 50%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Premier Student Loan Center?
Among all products tied to Premier Student Loan Center, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Premier Student Loan Center?
"Dealing with your lender or servicer" is the single most frequently cited issue in complaints against Premier Student Loan Center - see all issues and counts above.
How do I file a complaint against Premier Student Loan Center?
You can file a complaint against Premier Student Loan Center directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Premier Student Loan Center?
Consumers in 42 states and territories have filed complaints about Premier Student Loan Center with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Premier Student Loan Center: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.