CFPB Consumer Complaint Profile
Professional Collection Company
Consumers have filed 17 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 17
- Total complaints
- Below average
- 0
- Last 12 months
- 76.5%
- Timely response
- Bottom decile
- 3
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Professional Collection Company sits at #3073, with 17 complaints logged. Its on-time response rate is 76.5%, the 8th percentile among companies with 100+ complaints.
- #3073
- of 3,843 companies by volume
- 76.5%
- on time (8th pctile)
- Credit reporting, cr…
- most-complained product
- 3
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Professional Collection Company vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
76.5% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 2 |
| 2016 | 1 |
| 2017 | 4 |
| 2018 | 1 |
| 2019 | 3 |
| 2021 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Professional Collection Company
Professional Collection Company carries 17 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 3 states and territories have weighed in, giving this a geographically concentrated footprint. "Credit reporting, credit repair services, or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Problem with a credit reporting company's investigation into an existing problem" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Professional Collection Company's timely response rate stands at 76.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Professional Collection Company have?
Professional Collection Company has 17 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Professional Collection Company respond to complaints on time?
CFPB complaints against Professional Collection Company draw a 76.5% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Professional Collection Company?
The most complained-about product for Professional Collection Company is "Credit reporting, credit repair services, or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Professional Collection Company?
The most common issue reported by consumers about Professional Collection Company is "Problem with a credit reporting company's investigation into an existing problem." All complaint issues are listed above with their counts.
How do I file a complaint against Professional Collection Company?
You can file a complaint against Professional Collection Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Collection Company?
Consumers in 3 states and territories have filed complaints about Professional Collection Company with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Professional Collection Company: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Professional Collection Company have?
Professional Collection Company has 17 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Professional Collection Company respond to complaints on time?
CFPB complaints against Professional Collection Company draw a 76.5% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Professional Collection Company?
The most complained-about product for Professional Collection Company is "Credit reporting, credit repair services, or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Professional Collection Company?
The most common issue reported by consumers about Professional Collection Company is "Problem with a credit reporting company's investigation into an existing problem." All complaint issues are listed above with their counts.
How do I file a complaint against Professional Collection Company?
You can file a complaint against Professional Collection Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Collection Company?
Consumers in 3 states and territories have filed complaints about Professional Collection Company with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.