CFPB Consumer Complaint Profile
Remitly, Inc.
Consumers have filed 872 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 872
- Total complaints
- Among the highest
- 213
- Last 12 months
- 95.6%
- Timely response
- Below median
- 46
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Remitly, Inc. has accumulated 872 complaints, placing it #355 by volume. On-time replies land at 95.6%, the 32nd percentile for the 100+ complaint peer group.
- #355
- of 3,843 companies by volume
- 95.6%
- on time (32nd pctile)
- Money transfer, virt…
- most-complained product
- 46
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Remitly, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.6% Around the middle higher than 32% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 169 in 2024 to 186 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 4 |
| 2016 | 13 |
| 2017 | 10 |
| 2018 | 20 |
| 2019 | 37 |
| 2020 | 129 |
| 2021 | 75 |
| 2022 | 79 |
| 2023 | 93 |
| 2024 | 169 |
| 2025 | 186 |
| 2026year in progress | 57 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Remitly, Inc.
Remitly, Inc. carries 872 complaints in the CFPB's database, 213 of them filed within the past 12 months. Consumers spanning 46 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Money transfer, virtual currency, or money service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Other transaction problem" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Remitly, Inc. draw a 95.6% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 17.6% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Remitly, Inc. have?
Remitly, Inc. has 872 total consumer complaints filed with the CFPB, with 213 filed in the last 12 months.
Does Remitly, Inc. respond to complaints on time?
Remitly, Inc. has a 95.6% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Remitly, Inc.?
Among all products tied to Remitly, Inc., "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Remitly, Inc.?
The most common issue reported by consumers about Remitly, Inc. is "Other transaction problem." All complaint issues are listed above with their counts.
How do I file a complaint against Remitly, Inc.?
You can file a complaint against Remitly, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Remitly, Inc.?
Consumers in 46 states and territories have filed complaints about Remitly, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Remitly, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (17.6% here).
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Remitly, Inc. have?
Remitly, Inc. has 872 total consumer complaints filed with the CFPB, with 213 filed in the last 12 months.
Does Remitly, Inc. respond to complaints on time?
Remitly, Inc. has a 95.6% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Remitly, Inc.?
Among all products tied to Remitly, Inc., "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Remitly, Inc.?
The most common issue reported by consumers about Remitly, Inc. is "Other transaction problem." All complaint issues are listed above with their counts.
How do I file a complaint against Remitly, Inc.?
You can file a complaint against Remitly, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Remitly, Inc.?
Consumers in 46 states and territories have filed complaints about Remitly, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.