CFPB Consumer Complaint Profile
Rhode Island Student Loan Authority
44 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 44
- Total complaints
- Mid-range
- 2
- Last 12 months
- 93.2%
- Timely response
- Bottom quartile
- 19
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Rhode Island Student Loan Authority sits at #1948, with 44 complaints logged. It posts a 93.2% on-time response rate, the 24th percentile among companies with 100+ complaints.
- #1948
- of 3,843 companies by volume
- 93.2%
- on time (24th pctile)
- Student loan
- most-complained product
- 19
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Rhode Island Student Loan Authority vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.2% Among the lowest higher than 24% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 3 |
| 2013 | 7 |
| 2014 | 7 |
| 2015 | 5 |
| 2016 | 5 |
| 2017 | 2 |
| 2018 | 2 |
| 2019 | 5 |
| 2020 | 2 |
| 2021 | 1 |
| 2022 | 2 |
| 2024 | 1 |
| 2025 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Rhode Island Student Loan Authority
The CFPB Consumer Complaint Database has logged 44 complaints against Rhode Island Student Loan Authority overall, with 2 of those filed in the trailing 12 months. Reports have come from consumers in 19 states and territories, making this a multi-regional complaint footprint. "Student loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Dealing with my lender or servicer," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Rhode Island Student Loan Authority draw a 93.2% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 21.4% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 9.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Rhode Island Student Loan Authority have?
Rhode Island Student Loan Authority has 44 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Rhode Island Student Loan Authority respond to complaints on time?
CFPB complaints against Rhode Island Student Loan Authority draw a 93.2% timely-response rate inside the expected window.
What product generates the most complaints for Rhode Island Student Loan Authority?
The most complained-about product for Rhode Island Student Loan Authority is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Rhode Island Student Loan Authority?
The most common issue reported by consumers about Rhode Island Student Loan Authority is "Dealing with my lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Rhode Island Student Loan Authority?
You can file a complaint against Rhode Island Student Loan Authority directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Rhode Island Student Loan Authority?
Rhode Island Student Loan Authority has drawn CFPB complaints from 19 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Rhode Island Student Loan Authority: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (21.4% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Rhode Island Student Loan Authority have?
Rhode Island Student Loan Authority has 44 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Rhode Island Student Loan Authority respond to complaints on time?
CFPB complaints against Rhode Island Student Loan Authority draw a 93.2% timely-response rate inside the expected window.
What product generates the most complaints for Rhode Island Student Loan Authority?
The most complained-about product for Rhode Island Student Loan Authority is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Rhode Island Student Loan Authority?
The most common issue reported by consumers about Rhode Island Student Loan Authority is "Dealing with my lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Rhode Island Student Loan Authority?
You can file a complaint against Rhode Island Student Loan Authority directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Rhode Island Student Loan Authority?
Rhode Island Student Loan Authority has drawn CFPB complaints from 19 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.