CFPB Consumer Complaint Profile

Securus J Holdings, LLC

Behind the 268 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

268
Total complaints
17
Last 12 months
100%
Timely response
33
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, Securus J Holdings, LLC has accumulated 268 complaints, placing it #757 by volume. It answers 100% of complaints on time - above the 93% median for companies with 100+ complaints.

#757
of 3,848 companies by volume
100%
answered on time
Money transfer, virt…
most-complained product
33
states with complaints
Securus J Holdings, LLC timely response rate 100.0%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Money transfer, virtual currency, or money service - Mobile or digital wallet 53
Money transfer, virtual currency, or money service - Domestic (US) money transfer 46
Money transfer, virtual currency, or money service - Virtual currency 25
Bank account or service - Other bank product/service 23
Other financial service - Money order 17
Money transfers - Domestic (US) money transfer 17
Prepaid card - Mobile wallet 15
Checking or savings account - Checking account 14
Credit card or prepaid card - General-purpose credit card or charge card 12
Credit card or prepaid card - General-purpose prepaid card 10

Top Issues

1.Unexpected or other fees 35
2.Other service problem 21
3.Other transaction problem 19
4.Fraud or scam 19
5.Fees 14
6.Making/receiving payments, sending money 14
7.Other service issues 12
8.Managing, opening, or closing your mobile wallet account 12
9.Managing an account 11
10.Unauthorized transactions or other transaction problem 10

Complaints by Year

Year Complaints
2013 2
2014 1
2015 1
2016 70
2017 4
2018 3
2019 7
2020 8
2021 18
2022 85
2023 33
2024 16
2025 19
2026 1

Complaints by State (Top 15)

Virginia 43
Florida 34
Pennsylvania 19
Illinois 19
Georgia 17
Michigan 16
New York 14
California 13
North Carolina 12
Arizona 10
New Jersey 8
Louisiana 7
Ohio 6
Texas 6
Missouri 5

Company Responses

Closed with explanation 195
Closed 62
Closed with monetary relief 6
Closed with non-monetary relief 5

What the CFPB Complaint Record Shows for Securus J Holdings, LLC

Securus J Holdings, LLC carries 268 complaints in the CFPB's database, 17 of them filed within the past 12 months. Consumers spanning 33 states and territories have weighed in, giving this a multi-regional footprint. "Money transfer, virtual currency, or money service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Unexpected or other fees" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

100% of CFPB-forwarded complaints against Securus J Holdings, LLC get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 6.7% of resolved cases, indicating how frequently the initial fix fell short. 4.1% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Securus J Holdings, LLC have?

Securus J Holdings, LLC has 268 total consumer complaints filed with the CFPB, with 17 filed in the last 12 months.

Does Securus J Holdings, LLC respond to complaints on time?

100% of the CFPB complaints against Securus J Holdings, LLC get a response within the expected window. That is a strong response record by CFPB standards.

What product generates the most complaints for Securus J Holdings, LLC?

Among all products tied to Securus J Holdings, LLC, "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Securus J Holdings, LLC?

Consumers most often cite "Unexpected or other fees" when complaining about Securus J Holdings, LLC; the full issue list with counts is above.

How do I file a complaint against Securus J Holdings, LLC?

You can file a complaint against Securus J Holdings, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Securus J Holdings, LLC?

The CFPB has recorded complaints against Securus J Holdings, LLC from 33 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

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Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.