CFPB Consumer Complaint Profile
Signature Bank (NY)
What 48 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 48
- Total complaints
- Mid-range
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 14
- States affected
The verdict
48 CFPB complaints put Signature Bank (NY) at #1877 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #1877
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 14
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Signature Bank (NY) vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2022 to 2023 complete years
- Annual CFPB complaint volume moved from 11 in 2022 to 1 in 2023 (2022 → 2023).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 2 |
| 2016 | 5 |
| 2017 | 2 |
| 2018 | 8 |
| 2019 | 5 |
| 2020 | 2 |
| 2021 | 10 |
| 2022 | 11 |
| 2023 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Signature Bank (NY)
48 complaints against Signature Bank (NY) appear in the CFPB record, including 0 from the trailing year. The 14 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Signature Bank (NY)'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 11.1% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Signature Bank (NY) have?
The CFPB has logged 48 complaints against Signature Bank (NY) to date, of which 0 came in over the last 12 months.
Does Signature Bank (NY) respond to complaints on time?
CFPB complaints against Signature Bank (NY) draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Signature Bank (NY)?
Among all products tied to Signature Bank (NY), "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Signature Bank (NY)?
Consumers most often cite "Managing an account" when complaining about Signature Bank (NY); the full issue list with counts is above.
How do I file a complaint against Signature Bank (NY)?
You can file a complaint against Signature Bank (NY) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Signature Bank (NY)?
The CFPB has recorded complaints against Signature Bank (NY) from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Signature Bank (NY): nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.1% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Signature Bank (NY) have?
The CFPB has logged 48 complaints against Signature Bank (NY) to date, of which 0 came in over the last 12 months.
Does Signature Bank (NY) respond to complaints on time?
CFPB complaints against Signature Bank (NY) draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Signature Bank (NY)?
Among all products tied to Signature Bank (NY), "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Signature Bank (NY)?
Consumers most often cite "Managing an account" when complaining about Signature Bank (NY); the full issue list with counts is above.
How do I file a complaint against Signature Bank (NY)?
You can file a complaint against Signature Bank (NY) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Signature Bank (NY)?
The CFPB has recorded complaints against Signature Bank (NY) from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.