CFPB Consumer Complaint Profile
Sofi Technologies, Inc.
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 5,343
- Total complaints
- Among the highest
- 2,969
- Last 12 months
- 99.9%
- Timely response
- Top decile
- 53
- States affected
The verdict
Sofi Technologies, Inc. ranks #101 of 3,843 financial companies by CFPB complaint volume. Its on-time response record is at the 82nd percentile among companies with 100+ complaints.
- Checking or savings …
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Sofi Technologies, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.9% Top 18% higher than 82% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 1,707 in 2024 to 2,915 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 1,707 |
| 2025 | 2,915 |
| 2026year in progress | 721 |
Complaints by State (Top 15)
Company Responses
Sofi Technologies, Inc. Complaint Concentration Profile
Sofi Technologies, Inc.'s complaint volume is large enough to measure concentration - not just the headline totals. Across 41 named product lines in the stored breakdown, the leading three (Checking or savings account, Credit reporting or other personal consumer reports, Checking or savings account) hold a 70.7% share of product-tagged complaints. The Herfindahl index on that product mix is 0.368 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Managing an account, Problem with a lender or other company charging your account, Closing an account) cover a 73.5% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (California, Texas, Florida) hold a 32.9% share of state-tagged volume across 53 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 91.7% share among the 5,343 response-tagged complaints (4,899 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (2,915 complaints); the lightest year on file was 2024 (1,707). From 2024 to 2025, annual volume rose 70.8% (1,707 → 2,915). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Sofi Technologies, Inc.
In the CFPB record, Sofi Technologies, Inc. has a nationwide complaint footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Sofi Technologies, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Sofi Technologies, Inc. have?
The CFPB has logged 5,343 complaints against Sofi Technologies, Inc. to date, of which 2,969 came in over the last 12 months.
Does Sofi Technologies, Inc. respond to complaints on time?
Sofi Technologies, Inc.'s CFPB timely-response rate is 99.9%. This is considered excellent.
What product generates the most complaints for Sofi Technologies, Inc.?
The most complained-about product for Sofi Technologies, Inc. is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Sofi Technologies, Inc.?
The most common issue reported by consumers about Sofi Technologies, Inc. is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Sofi Technologies, Inc.?
You can file a complaint against Sofi Technologies, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sofi Technologies, Inc.?
The CFPB has recorded complaints against Sofi Technologies, Inc. from 53 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.