CFPB Consumer Complaint Profile
Sofi Technologies, Inc.
What 5,343 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 5,343
- Total complaints
- 2,969
- Last 12 months
- 99.9%
- Timely response
- 53
- States affected
The verdict
Sofi Technologies, Inc. ranks #101 of 3,848 financial companies by CFPB complaint volume, with 5,343 complaints on record. Its on-time response rate is 99.9%, ahead of the 93% median among companies with 100+ complaints.
- #101
- of 3,848 companies by volume
- 99.9%
- answered on time
- Checking or savings …
- most-complained product
- 53
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 1,707 |
| 2025 | 2,915 |
| 2026 | 721 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sofi Technologies, Inc.
5,343 complaints against Sofi Technologies, Inc. appear in the CFPB record, including 2,969 from the trailing year. The 53 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Sofi Technologies, Inc.'s timely response rate stands at 99.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. 8% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sofi Technologies, Inc. have?
The CFPB has logged 5,343 complaints against Sofi Technologies, Inc. to date, of which 2,969 came in over the last 12 months.
Does Sofi Technologies, Inc. respond to complaints on time?
Sofi Technologies, Inc.'s CFPB timely-response rate is 99.9%. This is considered excellent.
What product generates the most complaints for Sofi Technologies, Inc.?
The most complained-about product for Sofi Technologies, Inc. is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Sofi Technologies, Inc.?
The most common issue reported by consumers about Sofi Technologies, Inc. is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Sofi Technologies, Inc.?
You can file a complaint against Sofi Technologies, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sofi Technologies, Inc.?
The CFPB has recorded complaints against Sofi Technologies, Inc. from 53 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~5,343)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.