CFPB Consumer Complaint Profile
Sterling Infosystems Inc.
Consumers have filed 547 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 547
- Total complaints
- Above average
- 67
- Last 12 months
- 98.2%
- Timely response
- Above median
- 45
- States affected
The verdict
547 CFPB complaints put Sterling Infosystems Inc. at #475 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 98.2%, the 50th percentile for the 100+ complaint peer group.
- #475
- of 3,843 companies by volume
- 98.2%
- on time (50th pctile)
- Credit reporting, cr…
- most-complained product
- 45
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Sterling Infosystems Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.2% Higher than most higher than 50% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 8 |
| 2014 | 11 |
| 2015 | 15 |
| 2016 | 15 |
| 2017 | 58 |
| 2018 | 47 |
| 2019 | 64 |
| 2020 | 34 |
| 2021 | 34 |
| 2022 | 46 |
| 2023 | 50 |
| 2024 | 80 |
| 2025 | 77 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sterling Infosystems Inc.
Sterling Infosystems Inc. carries 547 complaints in the CFPB's database, 67 of them filed within the past 12 months. Consumers spanning 45 states and territories have weighed in, giving this a nationwide footprint. "Credit reporting, credit repair services, or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Sterling Infosystems Inc. posts a 98.2% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 14.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sterling Infosystems Inc. have?
The CFPB has logged 547 complaints against Sterling Infosystems Inc. to date, of which 67 came in over the last 12 months.
Does Sterling Infosystems Inc. respond to complaints on time?
Sterling Infosystems Inc.'s CFPB timely-response rate is 98.2%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Sterling Infosystems Inc.?
Among all products tied to Sterling Infosystems Inc., "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Sterling Infosystems Inc.?
Consumers most often cite "Incorrect information on your report" when complaining about Sterling Infosystems Inc.; the full issue list with counts is above.
How do I file a complaint against Sterling Infosystems Inc.?
You can file a complaint against Sterling Infosystems Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sterling Infosystems Inc.?
Sterling Infosystems Inc. has drawn CFPB complaints from 45 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Sterling Infosystems Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.3% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Sterling Infosystems Inc. have?
The CFPB has logged 547 complaints against Sterling Infosystems Inc. to date, of which 67 came in over the last 12 months.
Does Sterling Infosystems Inc. respond to complaints on time?
Sterling Infosystems Inc.'s CFPB timely-response rate is 98.2%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Sterling Infosystems Inc.?
Among all products tied to Sterling Infosystems Inc., "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Sterling Infosystems Inc.?
Consumers most often cite "Incorrect information on your report" when complaining about Sterling Infosystems Inc.; the full issue list with counts is above.
How do I file a complaint against Sterling Infosystems Inc.?
You can file a complaint against Sterling Infosystems Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sterling Infosystems Inc.?
Sterling Infosystems Inc. has drawn CFPB complaints from 45 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.