CFPB Consumer Complaint Profile
Student Assist Plus LLC
Behind the 23 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 23
- Total complaints
- Mid-range
- 0
- Last 12 months
- 95.7%
- Timely response
- Below median
- 14
- States affected
The verdict
23 CFPB complaints put Student Assist Plus LLC at #2678 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 95.7%, the 33rd percentile for the 100+ complaint peer group.
- #2678
- of 3,843 companies by volume
- 95.7%
- on time (33rd pctile)
- Student loan
- most-complained product
- 14
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Student Assist Plus LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.7% Around the middle higher than 33% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 10 |
| 2017 | 5 |
| 2018 | 3 |
| 2019 | 1 |
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 1 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Student Assist Plus LLC
23 complaints against Student Assist Plus LLC appear in the CFPB record, including 0 from the trailing year. The 14 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Student loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Dealing with your lender or servicer," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Student Assist Plus LLC draw a 95.7% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 16.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 43.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Student Assist Plus LLC have?
23 complaints have been filed against Student Assist Plus LLC with the CFPB overall - 0 of them in the past year.
Does Student Assist Plus LLC respond to complaints on time?
Student Assist Plus LLC's CFPB timely-response rate is 95.7%. This is considered excellent.
What product generates the most complaints for Student Assist Plus LLC?
Among all products tied to Student Assist Plus LLC, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Student Assist Plus LLC?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Student Assist Plus LLC; the full issue list with counts is above.
How do I file a complaint against Student Assist Plus LLC?
You can file a complaint against Student Assist Plus LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Student Assist Plus LLC?
Consumers in 14 states and territories have filed complaints about Student Assist Plus LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Student Assist Plus LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Student Assist Plus LLC have?
23 complaints have been filed against Student Assist Plus LLC with the CFPB overall - 0 of them in the past year.
Does Student Assist Plus LLC respond to complaints on time?
Student Assist Plus LLC's CFPB timely-response rate is 95.7%. This is considered excellent.
What product generates the most complaints for Student Assist Plus LLC?
Among all products tied to Student Assist Plus LLC, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Student Assist Plus LLC?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Student Assist Plus LLC; the full issue list with counts is above.
How do I file a complaint against Student Assist Plus LLC?
You can file a complaint against Student Assist Plus LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Student Assist Plus LLC?
Consumers in 14 states and territories have filed complaints about Student Assist Plus LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.