CFPB Consumer Complaint Profile
Student Assistance Foundation
27 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 27
- Total complaints
- Mid-range
- 0
- Last 12 months
- 59.3%
- Timely response
- Bottom decile
- 17
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Student Assistance Foundation sits at #2473, with 27 complaints logged. It posts a 59.3% on-time response rate, the 4th percentile among companies with 100+ complaints.
- #2473
- of 3,843 companies by volume
- 59.3%
- on time (4th pctile)
- Student loan
- most-complained product
- 17
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Student Assistance Foundation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
59.3% Among the lowest higher than 4% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 7 |
| 2015 | 4 |
| 2016 | 9 |
| 2017 | 2 |
| 2018 | 1 |
| 2021 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Student Assistance Foundation
The CFPB Consumer Complaint Database has logged 27 complaints against Student Assistance Foundation overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 17 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Dealing with my lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Student Assistance Foundation's timely response rate stands at 59.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 16.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 18.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Student Assistance Foundation have?
Student Assistance Foundation has 27 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Student Assistance Foundation respond to complaints on time?
Student Assistance Foundation has a 59.3% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Student Assistance Foundation?
The most complained-about product for Student Assistance Foundation is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Student Assistance Foundation?
The most common issue reported by consumers about Student Assistance Foundation is "Dealing with my lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Student Assistance Foundation?
You can file a complaint against Student Assistance Foundation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Student Assistance Foundation?
Student Assistance Foundation has drawn CFPB complaints from 17 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Student Assistance Foundation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Student Assistance Foundation have?
Student Assistance Foundation has 27 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Student Assistance Foundation respond to complaints on time?
Student Assistance Foundation has a 59.3% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Student Assistance Foundation?
The most complained-about product for Student Assistance Foundation is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Student Assistance Foundation?
The most common issue reported by consumers about Student Assistance Foundation is "Dealing with my lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Student Assistance Foundation?
You can file a complaint against Student Assistance Foundation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Student Assistance Foundation?
Student Assistance Foundation has drawn CFPB complaints from 17 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.