CFPB Consumer Complaint Profile
Student Loan Care, LLC
Behind the 28 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 28
- Total complaints
- Mid-range
- 0
- Last 12 months
- 53.6%
- Timely response
- Bottom decile
- 17
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Student Loan Care, LLC sits at #2422, with 28 complaints logged. Its on-time response rate is 53.6%, the 3rd percentile among companies with 100+ complaints.
- #2422
- of 3,843 companies by volume
- 53.6%
- on time (3rd pctile)
- Student loan
- most-complained product
- 17
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Student Loan Care, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
53.6% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 9 |
| 2018 | 10 |
| 2019 | 5 |
| 2020 | 2 |
| 2021 | 1 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Student Loan Care, LLC
The CFPB Consumer Complaint Database has logged 28 complaints against Student Loan Care, LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 17 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. The specific issue named most within that category is "Dealing with your lender or servicer," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Student Loan Care, LLC draw a 53.6% reply rate inside the Bureau's 15-day window. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 3.6% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Student Loan Care, LLC have?
28 complaints have been filed against Student Loan Care, LLC with the CFPB overall - 0 of them in the past year.
Does Student Loan Care, LLC respond to complaints on time?
Student Loan Care, LLC has a 53.6% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Student Loan Care, LLC?
"Student loan" draws more CFPB complaints against Student Loan Care, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Student Loan Care, LLC?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Student Loan Care, LLC; the full issue list with counts is above.
How do I file a complaint against Student Loan Care, LLC?
You can file a complaint against Student Loan Care, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Student Loan Care, LLC?
The CFPB has recorded complaints against Student Loan Care, LLC from 17 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Student Loan Care, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Student Loan Care, LLC have?
28 complaints have been filed against Student Loan Care, LLC with the CFPB overall - 0 of them in the past year.
Does Student Loan Care, LLC respond to complaints on time?
Student Loan Care, LLC has a 53.6% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Student Loan Care, LLC?
"Student loan" draws more CFPB complaints against Student Loan Care, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Student Loan Care, LLC?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Student Loan Care, LLC; the full issue list with counts is above.
How do I file a complaint against Student Loan Care, LLC?
You can file a complaint against Student Loan Care, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Student Loan Care, LLC?
The CFPB has recorded complaints against Student Loan Care, LLC from 17 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.