CFPB Consumer Complaint Profile
Student Loan Debt Agency
Behind the 15 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 15
- Total complaints
- Below average
- 0
- Last 12 months
- 6.7%
- Timely response
- Bottom decile
- 11
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Student Loan Debt Agency sits at #3232, with 15 complaints logged. On-time replies land at 6.7%, the 1st percentile for the 100+ complaint peer group.
- #3232
- of 3,843 companies by volume
- 6.7%
- on time (1st pctile)
- Student loan
- most-complained product
- 11
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Student Loan Debt Agency vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
6.7% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 1 |
| 2018 | 6 |
| 2019 | 6 |
| 2020 | 1 |
| 2022 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Student Loan Debt Agency
Student Loan Debt Agency carries 15 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 11 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Inside that category, "Struggling to repay your loan" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Student Loan Debt Agency posts a 6.7% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Student Loan Debt Agency have?
Student Loan Debt Agency has 15 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Student Loan Debt Agency respond to complaints on time?
CFPB complaints against Student Loan Debt Agency draw a 6.7% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Student Loan Debt Agency?
Among all products tied to Student Loan Debt Agency, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Student Loan Debt Agency?
Consumers most often cite "Struggling to repay your loan" when complaining about Student Loan Debt Agency; the full issue list with counts is above.
How do I file a complaint against Student Loan Debt Agency?
You can file a complaint against Student Loan Debt Agency directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Student Loan Debt Agency?
Consumers in 11 states and territories have filed complaints about Student Loan Debt Agency with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Student Loan Debt Agency: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Student Loan Debt Agency have?
Student Loan Debt Agency has 15 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Student Loan Debt Agency respond to complaints on time?
CFPB complaints against Student Loan Debt Agency draw a 6.7% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Student Loan Debt Agency?
Among all products tied to Student Loan Debt Agency, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Student Loan Debt Agency?
Consumers most often cite "Struggling to repay your loan" when complaining about Student Loan Debt Agency; the full issue list with counts is above.
How do I file a complaint against Student Loan Debt Agency?
You can file a complaint against Student Loan Debt Agency directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Student Loan Debt Agency?
Consumers in 11 states and territories have filed complaints about Student Loan Debt Agency with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.