CFPB Consumer Complaint Profile
Texas Higher Education Coordinating Board
What 101 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 101
- Total complaints
- Mid-range
- 8
- Last 12 months
- 86.1%
- Timely response
- Bottom quartile
- 10
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Texas Higher Education Coordinating Board sits at #1327, with 101 complaints logged. It posts a 86.1% on-time response rate, the 13th percentile among companies with 100+ complaints.
- #1327
- of 3,843 companies by volume
- 86.1%
- on time (13th pctile)
- Student loan
- most-complained product
- 10
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Texas Higher Education Coordinating Board vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
86.1% Among the lowest higher than 13% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 5 |
| 2013 | 4 |
| 2014 | 7 |
| 2015 | 5 |
| 2016 | 4 |
| 2017 | 5 |
| 2018 | 9 |
| 2019 | 4 |
| 2020 | 7 |
| 2021 | 8 |
| 2022 | 14 |
| 2023 | 10 |
| 2024 | 7 |
| 2025 | 8 |
| 2026year in progress | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Texas Higher Education Coordinating Board
The CFPB Consumer Complaint Database has logged 101 complaints against Texas Higher Education Coordinating Board overall, with 8 of those filed in the trailing 12 months. Reports have come from consumers in 10 states and territories, making this a geographically concentrated complaint footprint. "Student loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Dealing with your lender or servicer" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Texas Higher Education Coordinating Board's timely response rate stands at 86.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved cases drew a formal consumer-dispute rate of 14.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Texas Higher Education Coordinating Board have?
101 complaints have been filed against Texas Higher Education Coordinating Board with the CFPB overall - 8 of them in the past year.
Does Texas Higher Education Coordinating Board respond to complaints on time?
Texas Higher Education Coordinating Board has a 86.1% timely response rate to CFPB complaints.
What product generates the most complaints for Texas Higher Education Coordinating Board?
The most complained-about product for Texas Higher Education Coordinating Board is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Texas Higher Education Coordinating Board?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Texas Higher Education Coordinating Board; the full issue list with counts is above.
How do I file a complaint against Texas Higher Education Coordinating Board?
You can file a complaint against Texas Higher Education Coordinating Board directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Texas Higher Education Coordinating Board?
The CFPB has recorded complaints against Texas Higher Education Coordinating Board from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Texas Higher Education Coordinating Board: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.3% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Texas Higher Education Coordinating Board have?
101 complaints have been filed against Texas Higher Education Coordinating Board with the CFPB overall - 8 of them in the past year.
Does Texas Higher Education Coordinating Board respond to complaints on time?
Texas Higher Education Coordinating Board has a 86.1% timely response rate to CFPB complaints.
What product generates the most complaints for Texas Higher Education Coordinating Board?
The most complained-about product for Texas Higher Education Coordinating Board is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Texas Higher Education Coordinating Board?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Texas Higher Education Coordinating Board; the full issue list with counts is above.
How do I file a complaint against Texas Higher Education Coordinating Board?
You can file a complaint against Texas Higher Education Coordinating Board directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Texas Higher Education Coordinating Board?
The CFPB has recorded complaints against Texas Higher Education Coordinating Board from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.