CFPB Consumer Complaint Profile
Turner Acceptance Corp.
Behind the 73 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 73
- Total complaints
- Mid-range
- 5
- Last 12 months
- 98.6%
- Timely response
- Above median
- 10
- States affected
The verdict
73 CFPB complaints put Turner Acceptance Corp. at #1525 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 98.6%, the 55th percentile among companies with 100+ complaints.
- #1525
- of 3,843 companies by volume
- 98.6%
- on time (55th pctile)
- Credit reporting, cr…
- most-complained product
- 10
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Turner Acceptance Corp. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.6% Higher than most higher than 55% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 2 |
| 2016 | 4 |
| 2017 | 6 |
| 2018 | 9 |
| 2019 | 6 |
| 2020 | 6 |
| 2021 | 9 |
| 2022 | 4 |
| 2023 | 11 |
| 2024 | 7 |
| 2025 | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Turner Acceptance Corp.
The CFPB Consumer Complaint Database has logged 73 complaints against Turner Acceptance Corp. overall, with 5 of those filed in the trailing 12 months. Reports have come from consumers in 10 states and territories, making this a geographically concentrated complaint footprint. "Credit reporting, credit repair services, or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Improper use of your report," a reasonable starting point for understanding recurring friction.
Turner Acceptance Corp.'s timely response rate stands at 98.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 16.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 6.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Turner Acceptance Corp. have?
The CFPB has logged 73 complaints against Turner Acceptance Corp. to date, of which 5 came in over the last 12 months.
Does Turner Acceptance Corp. respond to complaints on time?
Turner Acceptance Corp.'s CFPB timely-response rate is 98.6%. That is a strong response record by CFPB standards.
What product generates the most complaints for Turner Acceptance Corp.?
"Credit reporting, credit repair services, or other personal consumer reports" draws more CFPB complaints against Turner Acceptance Corp. than any other product - see the full breakdown above.
What is the most common complaint issue with Turner Acceptance Corp.?
The most common issue reported by consumers about Turner Acceptance Corp. is "Improper use of your report." All complaint issues are listed above with their counts.
How do I file a complaint against Turner Acceptance Corp.?
You can file a complaint against Turner Acceptance Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Turner Acceptance Corp.?
Consumers in 10 states and territories have filed complaints about Turner Acceptance Corp. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Turner Acceptance Corp.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Turner Acceptance Corp. have?
The CFPB has logged 73 complaints against Turner Acceptance Corp. to date, of which 5 came in over the last 12 months.
Does Turner Acceptance Corp. respond to complaints on time?
Turner Acceptance Corp.'s CFPB timely-response rate is 98.6%. That is a strong response record by CFPB standards.
What product generates the most complaints for Turner Acceptance Corp.?
"Credit reporting, credit repair services, or other personal consumer reports" draws more CFPB complaints against Turner Acceptance Corp. than any other product - see the full breakdown above.
What is the most common complaint issue with Turner Acceptance Corp.?
The most common issue reported by consumers about Turner Acceptance Corp. is "Improper use of your report." All complaint issues are listed above with their counts.
How do I file a complaint against Turner Acceptance Corp.?
You can file a complaint against Turner Acceptance Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Turner Acceptance Corp.?
Consumers in 10 states and territories have filed complaints about Turner Acceptance Corp. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.