CFPB Consumer Complaint Profile
United Student Loan Assistance Center
15 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 15
- Total complaints
- Below average
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 10
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, United Student Loan Assistance Center has accumulated 15 complaints, placing it #3232 by volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #3232
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Student loan
- most-complained product
- 10
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
United Student Loan Assistance Center vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 1 |
| 2017 | 6 |
| 2018 | 1 |
| 2019 | 6 |
| 2021 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for United Student Loan Assistance Center
United Student Loan Assistance Center carries 15 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 10 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Student loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Fraud or scam" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against United Student Loan Assistance Center draw a 100% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 0% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 46.7%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does United Student Loan Assistance Center have?
United Student Loan Assistance Center has 15 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does United Student Loan Assistance Center respond to complaints on time?
United Student Loan Assistance Center's CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for United Student Loan Assistance Center?
"Student loan" draws more CFPB complaints against United Student Loan Assistance Center than any other product - see the full breakdown above.
What is the most common complaint issue with United Student Loan Assistance Center?
Consumers most often cite "Fraud or scam" when complaining about United Student Loan Assistance Center; the full issue list with counts is above.
How do I file a complaint against United Student Loan Assistance Center?
You can file a complaint against United Student Loan Assistance Center directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Student Loan Assistance Center?
Consumers in 10 states and territories have filed complaints about United Student Loan Assistance Center with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for United Student Loan Assistance Center: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does United Student Loan Assistance Center have?
United Student Loan Assistance Center has 15 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does United Student Loan Assistance Center respond to complaints on time?
United Student Loan Assistance Center's CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for United Student Loan Assistance Center?
"Student loan" draws more CFPB complaints against United Student Loan Assistance Center than any other product - see the full breakdown above.
What is the most common complaint issue with United Student Loan Assistance Center?
Consumers most often cite "Fraud or scam" when complaining about United Student Loan Assistance Center; the full issue list with counts is above.
How do I file a complaint against United Student Loan Assistance Center?
You can file a complaint against United Student Loan Assistance Center directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Student Loan Assistance Center?
Consumers in 10 states and territories have filed complaints about United Student Loan Assistance Center with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.