CFPB Consumer Complaint Profile
Universal Technical Institute
Consumers have filed 14 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 14
- Total complaints
- Below average
- 1
- Last 12 months
- 64.3%
- Timely response
- Bottom decile
- 8
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Universal Technical Institute sits at #3314, with 14 complaints logged. On-time replies land at 64.3%, the 5th percentile for the 100+ complaint peer group.
- #3314
- of 3,843 companies by volume
- 64.3%
- on time (5th pctile)
- Student loan
- most-complained product
- 8
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Universal Technical Institute vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
64.3% Among the lowest higher than 5% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 2 |
| 2015 | 1 |
| 2017 | 2 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 3 |
| 2022 | 2 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Universal Technical Institute
Universal Technical Institute carries 14 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 8 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Written notification about debt" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Universal Technical Institute posts a 64.3% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 0% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Universal Technical Institute have?
Universal Technical Institute has 14 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Universal Technical Institute respond to complaints on time?
Universal Technical Institute's CFPB timely-response rate is 64.3%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Universal Technical Institute?
Among all products tied to Universal Technical Institute, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Universal Technical Institute?
"Written notification about debt" is the single most frequently cited issue in complaints against Universal Technical Institute - see all issues and counts above.
How do I file a complaint against Universal Technical Institute?
You can file a complaint against Universal Technical Institute directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Universal Technical Institute?
Universal Technical Institute has drawn CFPB complaints from 8 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Universal Technical Institute: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Universal Technical Institute have?
Universal Technical Institute has 14 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Universal Technical Institute respond to complaints on time?
Universal Technical Institute's CFPB timely-response rate is 64.3%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Universal Technical Institute?
Among all products tied to Universal Technical Institute, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Universal Technical Institute?
"Written notification about debt" is the single most frequently cited issue in complaints against Universal Technical Institute - see all issues and counts above.
How do I file a complaint against Universal Technical Institute?
You can file a complaint against Universal Technical Institute directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Universal Technical Institute?
Universal Technical Institute has drawn CFPB complaints from 8 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.