CFPB Consumer Complaint Profile
Wafd Bank
Consumers have filed 300 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 300
- Total complaints
- Above average
- 34
- Last 12 months
- 97.3%
- Timely response
- Below median
- 21
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Wafd Bank sits at #703, with 300 complaints logged. Its on-time response rate is 97.3%, the 42nd percentile among companies with 100+ complaints.
- #703
- of 3,843 companies by volume
- 97.3%
- on time (42nd pctile)
- Checking or savings …
- most-complained product
- 21
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Wafd Bank vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.3% Around the middle higher than 42% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 4 |
| 2013 | 23 |
| 2014 | 21 |
| 2015 | 24 |
| 2016 | 26 |
| 2017 | 16 |
| 2018 | 22 |
| 2019 | 19 |
| 2020 | 15 |
| 2021 | 18 |
| 2022 | 20 |
| 2023 | 24 |
| 2024 | 25 |
| 2025 | 29 |
| 2026year in progress | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Wafd Bank
The CFPB Consumer Complaint Database has logged 300 complaints against Wafd Bank overall, with 34 of those filed in the trailing 12 months. Reports have come from consumers in 21 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Wafd Bank's timely response rate stands at 97.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 27.4% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Wafd Bank have?
Wafd Bank has 300 total consumer complaints filed with the CFPB, with 34 filed in the last 12 months.
Does Wafd Bank respond to complaints on time?
Wafd Bank's CFPB timely-response rate is 97.3%. This is considered excellent.
What product generates the most complaints for Wafd Bank?
"Checking or savings account" draws more CFPB complaints against Wafd Bank than any other product - see the full breakdown above.
What is the most common complaint issue with Wafd Bank?
Consumers most often cite "Managing an account" when complaining about Wafd Bank; the full issue list with counts is above.
How do I file a complaint against Wafd Bank?
You can file a complaint against Wafd Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wafd Bank?
Wafd Bank has drawn CFPB complaints from 21 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Wafd Bank: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (27.4% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Wafd Bank have?
Wafd Bank has 300 total consumer complaints filed with the CFPB, with 34 filed in the last 12 months.
Does Wafd Bank respond to complaints on time?
Wafd Bank's CFPB timely-response rate is 97.3%. This is considered excellent.
What product generates the most complaints for Wafd Bank?
"Checking or savings account" draws more CFPB complaints against Wafd Bank than any other product - see the full breakdown above.
What is the most common complaint issue with Wafd Bank?
Consumers most often cite "Managing an account" when complaining about Wafd Bank; the full issue list with counts is above.
How do I file a complaint against Wafd Bank?
You can file a complaint against Wafd Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wafd Bank?
Wafd Bank has drawn CFPB complaints from 21 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.