CFPB Consumer Complaint Profile
Wheel City Motors East, Inc.
Behind the 18 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 18
- Total complaints
- Below average
- 6
- Last 12 months
- 72.2%
- Timely response
- Bottom decile
- 6
- States affected
The verdict
Wheel City Motors East, Inc. ranks #3004 of 3,843 financial companies by CFPB complaint volume, with 18 complaints on record. Its on-time response rate is 72.2%, the 6th percentile among companies with 100+ complaints.
- #3004
- of 3,843 companies by volume
- 72.2%
- on time (6th pctile)
- Vehicle loan or lease
- most-complained product
- 6
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Wheel City Motors East, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
72.2% Among the lowest higher than 6% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 1 |
| 2018 | 2 |
| 2022 | 4 |
| 2023 | 1 |
| 2024 | 3 |
| 2025 | 5 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Wheel City Motors East, Inc.
The CFPB Consumer Complaint Database has logged 18 complaints against Wheel City Motors East, Inc. overall, with 6 of those filed in the trailing 12 months. Reports have come from consumers in 6 states and territories, making this a geographically concentrated complaint footprint. "Vehicle loan or lease" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Wheel City Motors East, Inc. posts a 72.2% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 5.6% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Wheel City Motors East, Inc. have?
The CFPB has logged 18 complaints against Wheel City Motors East, Inc. to date, of which 6 came in over the last 12 months.
Does Wheel City Motors East, Inc. respond to complaints on time?
CFPB complaints against Wheel City Motors East, Inc. draw a 72.2% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Wheel City Motors East, Inc.?
Among all products tied to Wheel City Motors East, Inc., "Vehicle loan or lease" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Wheel City Motors East, Inc.?
The most common issue reported by consumers about Wheel City Motors East, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Wheel City Motors East, Inc.?
You can file a complaint against Wheel City Motors East, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wheel City Motors East, Inc.?
The CFPB has recorded complaints against Wheel City Motors East, Inc. from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Wheel City Motors East, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Wheel City Motors East, Inc. have?
The CFPB has logged 18 complaints against Wheel City Motors East, Inc. to date, of which 6 came in over the last 12 months.
Does Wheel City Motors East, Inc. respond to complaints on time?
CFPB complaints against Wheel City Motors East, Inc. draw a 72.2% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Wheel City Motors East, Inc.?
Among all products tied to Wheel City Motors East, Inc., "Vehicle loan or lease" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Wheel City Motors East, Inc.?
The most common issue reported by consumers about Wheel City Motors East, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Wheel City Motors East, Inc.?
You can file a complaint against Wheel City Motors East, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wheel City Motors East, Inc.?
The CFPB has recorded complaints against Wheel City Motors East, Inc. from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.