ProCollect, Inc.
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Other debt
CFPB collection forwarding receipt
Forwarded record DC-PROCOLLECT-INC ProCollect, Inc.
4,377 DC complaints · rank #23/656 · 89.5% timely
- DC 4,377
- RANK #23/656
- TIMELY 89.5%
- RELIEF 0%
- DISPUTE 31.9%
- STATES 53
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO Fair Collections
Volume peers
Photo peer: Fair Collections & Outsourcing, Inc. (4,363)
ProCollect, Inc.'s 4,377 debt-collection complaints sit next to Fair Collections & Outsourcing, Inc. (4,363) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for ProCollect, Inc. →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 19 |
| 2014 | 85 |
| 2015 | 142 |
| 2016 | 160 |
| 2017 | 271 |
| 2018 | 254 |
| 2019 | 184 |
| 2020 | 242 |
| 2021 | 321 |
| 2022 | 395 |
| 2023 | 520 |
| 2024 | 886 |
| 2025 | 1,496 |
| 2026 | 401 |
Complaints by State (Top 15)
What the CFPB Record Shows for ProCollect, Inc.
According to the CFPB Consumer Complaint Database as aggregated by PlainCredit, ProCollect, Inc. ranks #23 of 656 debt collectors by debt-collection complaint volume (97th percentile), using the same dc_complaints sort as the Collectors directory. 4,377 debt-collection complaints against ProCollect, Inc. appear in the CFPB record - 81.4% of the 5,376 complaints filed about this entity. The 53 states and territories represented make this a nationwide operation by complaint volume. "Other debt" is the debt type named most often in complaints against this collector, the category consumers reach for most when filing a CFPB report. "Attempts to collect debt not owed" comes up most often as the specific issue cited - worth a look for anyone trying to spot this collector's recurring pain point.
89.5% of CFPB-forwarded complaints against this company get a reply inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Among resolved cases, 0% ended with monetary or non-monetary relief to the consumer - a notably low rate worth weighing against the dispute percentage. In 31.9% of resolved cases, the consumer formally disputed the response - a rough measure of how often the first resolution missed the mark.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for ProCollect, Inc. → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for ProCollect, Inc.: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (4,377 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (31.9% here).
Frequently asked questions
How many CFPB debt-collection complaints does ProCollect, Inc. have?
The CFPB extract lists 4,377 debt-collection complaints against ProCollect, Inc. (#23 of 656 collectors by volume).
Does ProCollect, Inc. respond to CFPB complaints on time?
CFPB complaints against ProCollect, Inc. show a 89.5% timely-response rate.
What issue do consumers cite most about ProCollect, Inc.?
"Attempts to collect debt not owed" is the leading issue tag on ProCollect, Inc.'s CFPB complaint record.
How should I read ProCollect, Inc.'s CFPB complaint record?
ProCollect, Inc.'s profile is a CFPB data extract for research. For rights and filing mechanics, use the debt-collection rights and how-to-file-CFPB-complaint guides on this site.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.