CFPB Consumer Complaint Profile
360 Mortgage Group LLC
Behind the 105 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 105
- Total complaints
- 0
- Last 12 months
- 99%
- Timely response
- 25
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, 360 Mortgage Group LLC sits at #1298, with 105 complaints logged. Its on-time response rate is 99%, ahead of the 93% median among companies with 100+ complaints.
- #1298
- of 3,848 companies by volume
- 99%
- answered on time
- Mortgage
- most-complained product
- 25
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 4 |
| 2014 | 3 |
| 2015 | 8 |
| 2016 | 21 |
| 2017 | 40 |
| 2018 | 25 |
| 2019 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for 360 Mortgage Group LLC
105 complaints against 360 Mortgage Group LLC appear in the CFPB record, including 0 from the trailing year. The 25 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Loan servicing, payments, escrow account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, 360 Mortgage Group LLC answers 99% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 33.3% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 7.6% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does 360 Mortgage Group LLC have?
The CFPB has logged 105 complaints against 360 Mortgage Group LLC to date, of which 0 came in over the last 12 months.
Does 360 Mortgage Group LLC respond to complaints on time?
99% of the CFPB complaints against 360 Mortgage Group LLC get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for 360 Mortgage Group LLC?
Among all products tied to 360 Mortgage Group LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with 360 Mortgage Group LLC?
Consumers most often cite "Loan servicing, payments, escrow account" when complaining about 360 Mortgage Group LLC; the full issue list with counts is above.
How do I file a complaint against 360 Mortgage Group LLC?
You can file a complaint against 360 Mortgage Group LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about 360 Mortgage Group LLC?
360 Mortgage Group LLC has drawn CFPB complaints from 25 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~105)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.