CFPB Consumer Complaint Profile
ACI Worldwide, Corp.
Consumers have filed 44 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 44
- Total complaints
- Mid-range
- 3
- Last 12 months
- 95.5%
- Timely response
- Below median
- 21
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, ACI Worldwide, Corp. sits at #1948, with 44 complaints logged. On-time replies land at 95.5%, the 31st percentile for the 100+ complaint peer group.
- #1948
- of 3,843 companies by volume
- 95.5%
- on time (31st pctile)
- Money transfer, virt…
- most-complained product
- 21
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
ACI Worldwide, Corp. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.5% Around the middle higher than 31% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 1 |
| 2017 | 3 |
| 2018 | 5 |
| 2019 | 3 |
| 2020 | 4 |
| 2021 | 7 |
| 2022 | 5 |
| 2023 | 6 |
| 2024 | 4 |
| 2025 | 5 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for ACI Worldwide, Corp.
The CFPB Consumer Complaint Database has logged 44 complaints against ACI Worldwide, Corp. overall, with 3 of those filed in the trailing 12 months. Reports have come from consumers in 21 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Money transfer, virtual currency, or money service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against ACI Worldwide, Corp. draw a 95.5% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 50% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does ACI Worldwide, Corp. have?
The CFPB has logged 44 complaints against ACI Worldwide, Corp. to date, of which 3 came in over the last 12 months.
Does ACI Worldwide, Corp. respond to complaints on time?
ACI Worldwide, Corp. has a 95.5% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for ACI Worldwide, Corp.?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against ACI Worldwide, Corp. than any other product - see the full breakdown above.
What is the most common complaint issue with ACI Worldwide, Corp.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against ACI Worldwide, Corp. - see all issues and counts above.
How do I file a complaint against ACI Worldwide, Corp.?
You can file a complaint against ACI Worldwide, Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about ACI Worldwide, Corp.?
Consumers in 21 states and territories have filed complaints about ACI Worldwide, Corp. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for ACI Worldwide, Corp.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (50% here).
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.