CFPB Consumer Complaint Profile

ACI Worldwide, Corp.

Consumers have filed 44 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

44
Total complaints
3
Last 12 months
95.5%
Timely response
21
States affected

The verdict

Among 3,848 financial companies tracked by CFPB complaint volume, ACI Worldwide, Corp. sits at #1950, with 44 complaints logged. 95.5% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#1950
of 3,848 companies by volume
95.5%
answered on time
Money transfer, virt…
most-complained product
21
states with complaints
ACI Worldwide, Corp. timely response rate 95.5%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Money transfer, virtual currency, or money service - Domestic (US) money transfer 14
Debt collection - I do not know 8
Debt collection - Other debt 6
Money transfer, virtual currency, or money service - Mobile or digital wallet 3
Credit card or prepaid card - General-purpose credit card or charge card 2
Debt collection - Credit card debt 2
Debt collection - Other (i.e. phone, health club, etc.) 1
Debt collection - Auto debt 1
Vehicle loan or lease - Loan 1
Credit card - General-purpose credit card or charge card 1

Top Issues

1.Attempts to collect debt not owed 7
2.Fraud or scam 7
3.Other transaction problem 4
4.False statements or representation 4
5.Written notification about debt 3
6.Problem with a purchase shown on your statement 2
7.Incorrect information on your report 2
8.Other service problem 2
9.Unexpected or other fees 2
10.Communication tactics 2

Complaints by Year

Year Complaints
2016 1
2017 3
2018 5
2019 3
2020 4
2021 7
2022 5
2023 6
2024 4
2025 5
2026 1

Complaints by State (Top 15)

California 6
Florida 5
Arkansas 4
New York 3
Oregon 2
Illinois 2
Michigan 2
Maryland 2
Pennsylvania 2
Ohio 2
Georgia 2
Washington 1
Tennessee 1
Colorado 1
Texas 1

Company Responses

Closed with explanation 44

What the CFPB Complaint Record Shows for ACI Worldwide, Corp.

The CFPB Consumer Complaint Database has logged 44 complaints against ACI Worldwide, Corp. overall, with 3 of those filed in the trailing 12 months. Reports have come from consumers in 21 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Money transfer, virtual currency, or money service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.

95.5% of CFPB-forwarded complaints against ACI Worldwide, Corp. get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 50% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does ACI Worldwide, Corp. have?

The CFPB has logged 44 complaints against ACI Worldwide, Corp. to date, of which 3 came in over the last 12 months.

Does ACI Worldwide, Corp. respond to complaints on time?

ACI Worldwide, Corp. has a 95.5% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.

What product generates the most complaints for ACI Worldwide, Corp.?

"Money transfer, virtual currency, or money service" draws more CFPB complaints against ACI Worldwide, Corp. than any other product - see the full breakdown above.

What is the most common complaint issue with ACI Worldwide, Corp.?

"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against ACI Worldwide, Corp. - see all issues and counts above.

How do I file a complaint against ACI Worldwide, Corp.?

You can file a complaint against ACI Worldwide, Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about ACI Worldwide, Corp.?

Consumers in 21 states and territories have filed complaints about ACI Worldwide, Corp. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.