CFPB Consumer Complaint Profile
Professional Debt Mediation, Inc.
Behind the 1,964 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 1,964
- Total complaints
- 477
- Last 12 months
- 82.8%
- Timely response
- 47
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Professional Debt Mediation, Inc. sits at #210, with 1,964 complaints logged. 82.8% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #210
- of 3,848 companies by volume
- 82.8%
- answered on time
- Debt collection
- most-complained product
- 47
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 10 |
| 2014 | 59 |
| 2015 | 61 |
| 2016 | 65 |
| 2017 | 120 |
| 2018 | 90 |
| 2019 | 75 |
| 2020 | 82 |
| 2021 | 143 |
| 2022 | 200 |
| 2023 | 213 |
| 2024 | 253 |
| 2025 | 463 |
| 2026 | 130 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Professional Debt Mediation, Inc.
The CFPB Consumer Complaint Database has logged 1,964 complaints against Professional Debt Mediation, Inc. overall, with 477 of those filed in the trailing 12 months. Reports have come from consumers in 47 states and territories, making this a nationwide complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
82.8% of CFPB-forwarded complaints against Professional Debt Mediation, Inc. get a reply inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response was formally disputed in 16.5% of resolved cases, indicating how frequently the initial fix fell short. 0.1% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Professional Debt Mediation, Inc. have?
The CFPB has logged 1,964 complaints against Professional Debt Mediation, Inc. to date, of which 477 came in over the last 12 months.
Does Professional Debt Mediation, Inc. respond to complaints on time?
82.8% of the CFPB complaints against Professional Debt Mediation, Inc. get a response within the expected window.
What product generates the most complaints for Professional Debt Mediation, Inc.?
The most complained-about product for Professional Debt Mediation, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Professional Debt Mediation, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Professional Debt Mediation, Inc.; the full issue list with counts is above.
How do I file a complaint against Professional Debt Mediation, Inc.?
You can file a complaint against Professional Debt Mediation, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Debt Mediation, Inc.?
Professional Debt Mediation, Inc. has drawn CFPB complaints from 47 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,964)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.