CFPB Consumer Complaint Profile
Professional Debt Mediation, Inc.
Behind the 1,964 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,964
- Total complaints
- Among the highest
- 477
- Last 12 months
- 82.8%
- Timely response
- Bottom quartile
- 47
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Professional Debt Mediation, Inc. sits at #210, with 1,964 complaints logged. On-time replies land at 82.8%, the 11th percentile for the 100+ complaint peer group.
- #210
- of 3,843 companies by volume
- 82.8%
- on time (11th pctile)
- Debt collection
- most-complained product
- 47
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Professional Debt Mediation, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
82.8% Among the lowest higher than 11% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 253 in 2024 to 463 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 10 |
| 2014 | 59 |
| 2015 | 61 |
| 2016 | 65 |
| 2017 | 120 |
| 2018 | 90 |
| 2019 | 75 |
| 2020 | 82 |
| 2021 | 143 |
| 2022 | 200 |
| 2023 | 213 |
| 2024 | 253 |
| 2025 | 463 |
| 2026year in progress | 130 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Professional Debt Mediation, Inc.
The CFPB Consumer Complaint Database has logged 1,964 complaints against Professional Debt Mediation, Inc. overall, with 477 of those filed in the trailing 12 months. Reports have come from consumers in 47 states and territories, making this a nationwide complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Professional Debt Mediation, Inc. draw a 82.8% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response carried a 16.5% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Professional Debt Mediation, Inc. have?
The CFPB has logged 1,964 complaints against Professional Debt Mediation, Inc. to date, of which 477 came in over the last 12 months.
Does Professional Debt Mediation, Inc. respond to complaints on time?
CFPB complaints against Professional Debt Mediation, Inc. draw a 82.8% timely-response rate inside the expected window.
What product generates the most complaints for Professional Debt Mediation, Inc.?
The most complained-about product for Professional Debt Mediation, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Professional Debt Mediation, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Professional Debt Mediation, Inc.; the full issue list with counts is above.
How do I file a complaint against Professional Debt Mediation, Inc.?
You can file a complaint against Professional Debt Mediation, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Debt Mediation, Inc.?
Professional Debt Mediation, Inc. has drawn CFPB complaints from 47 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Professional Debt Mediation, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,964 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.