CFPB Consumer Complaint Profile
Alabama Housing Finance Authority
Behind the 201 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 201
- Total complaints
- 33
- Last 12 months
- 68.2%
- Timely response
- 13
- States affected
The verdict
201 CFPB complaints put Alabama Housing Finance Authority at #928 out of 3,848 financial companies ranked by complaint volume. It answers 68.2% of complaints on time - below the 93% median for companies with 100+ complaints.
- #928
- of 3,848 companies by volume
- 68.2%
- answered on time
- Mortgage
- most-complained product
- 13
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 1 |
| 2015 | 8 |
| 2016 | 22 |
| 2017 | 20 |
| 2018 | 21 |
| 2019 | 14 |
| 2020 | 17 |
| 2021 | 13 |
| 2022 | 17 |
| 2023 | 15 |
| 2024 | 15 |
| 2025 | 26 |
| 2026 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Alabama Housing Finance Authority
Alabama Housing Finance Authority carries 201 complaints in the CFPB's database, 33 of them filed within the past 12 months. Consumers spanning 13 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Alabama Housing Finance Authority answers 68.2% of forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. In 15% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 2.5% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Alabama Housing Finance Authority have?
The CFPB has logged 201 complaints against Alabama Housing Finance Authority to date, of which 33 came in over the last 12 months.
Does Alabama Housing Finance Authority respond to complaints on time?
68.2% of the CFPB complaints against Alabama Housing Finance Authority get a response within the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Alabama Housing Finance Authority?
Among all products tied to Alabama Housing Finance Authority, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Alabama Housing Finance Authority?
Consumers most often cite "Trouble during payment process" when complaining about Alabama Housing Finance Authority; the full issue list with counts is above.
How do I file a complaint against Alabama Housing Finance Authority?
You can file a complaint against Alabama Housing Finance Authority directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Alabama Housing Finance Authority?
Consumers in 13 states and territories have filed complaints about Alabama Housing Finance Authority with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~201)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.