CFPB Consumer Complaint Profile
Alabama Housing Finance Authority
Behind the 201 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 201
- Total complaints
- Above average
- 33
- Last 12 months
- 68.2%
- Timely response
- Bottom decile
- 13
- States affected
The verdict
201 CFPB complaints put Alabama Housing Finance Authority at #926 out of 3,843 financial companies ranked by complaint volume. It posts a 68.2% on-time response rate, the 6th percentile among companies with 100+ complaints.
- #926
- of 3,843 companies by volume
- 68.2%
- on time (6th pctile)
- Mortgage
- most-complained product
- 13
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Alabama Housing Finance Authority vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
68.2% Among the lowest higher than 6% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 15 in 2024 to 26 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 1 |
| 2015 | 8 |
| 2016 | 22 |
| 2017 | 20 |
| 2018 | 21 |
| 2019 | 14 |
| 2020 | 17 |
| 2021 | 13 |
| 2022 | 17 |
| 2023 | 15 |
| 2024 | 15 |
| 2025 | 26 |
| 2026year in progress | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Alabama Housing Finance Authority
Alabama Housing Finance Authority carries 201 complaints in the CFPB's database, 33 of them filed within the past 12 months. Consumers spanning 13 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Alabama Housing Finance Authority posts a 68.2% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 15% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 2.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Alabama Housing Finance Authority have?
The CFPB has logged 201 complaints against Alabama Housing Finance Authority to date, of which 33 came in over the last 12 months.
Does Alabama Housing Finance Authority respond to complaints on time?
CFPB complaints against Alabama Housing Finance Authority draw a 68.2% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Alabama Housing Finance Authority?
Among all products tied to Alabama Housing Finance Authority, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Alabama Housing Finance Authority?
Consumers most often cite "Trouble during payment process" when complaining about Alabama Housing Finance Authority; the full issue list with counts is above.
How do I file a complaint against Alabama Housing Finance Authority?
You can file a complaint against Alabama Housing Finance Authority directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Alabama Housing Finance Authority?
Consumers in 13 states and territories have filed complaints about Alabama Housing Finance Authority with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Alabama Housing Finance Authority: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (15% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.