CFPB Consumer Complaint Profile

Alorica Inc.

1,751 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

1,751
Total complaints
324
Last 12 months
91.5%
Timely response
54
States affected

The verdict

Alorica Inc. ranks #233 of 3,848 financial companies by CFPB complaint volume, with 1,751 complaints on record. 91.5% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.

#233
of 3,848 companies by volume
91.5%
answered on time
Debt collection
most-complained product
54
states with complaints
Alorica Inc. timely response rate 91.5%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - I do not know 313
Debt collection - Medical 289
Credit reporting or other personal consumer reports - Credit reporting 242
Debt collection - Other (i.e. phone, health club, etc.) 139
Payday loan, title loan, personal loan, or advance loan - Installment loan 124
Debt collection - Other debt 94
Payday loan, title loan, or personal loan - Installment loan 79
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 75
Debt collection - Federal student loan 62
Debt collection - Credit card debt 55

Top Issues

1.Cont'd attempts collect debt not owed 302
2.Incorrect information on your report 215
3.Communication tactics 155
4.Disclosure verification of debt 143
5.Attempts to collect debt not owed 140
6.False statements or representation 109
7.Written notification about debt 72
8.Problem when making payments 68
9.Problem with a company's investigation into an existing problem 65
10.Charged fees or interest you didn't expect 57

Complaints by Year

Year Complaints
2013 96
2014 282
2015 205
2016 96
2017 74
2018 21
2019 3
2020 56
2021 29
2022 38
2023 154
2024 260
2025 379
2026 58

Complaints by State (Top 15)

Texas 213
California 206
Florida 186
Georgia 98
New York 80
Illinois 70
Arizona 67
New Jersey 55
Pennsylvania 51
North Carolina 47
Ohio 44
Michigan 40
Virginia 40
Colorado 37
Tennessee 36

Company Responses

Closed with explanation 1,627
Closed with non-monetary relief 120
Closed 2
Closed with monetary relief 1
In progress 1

What the CFPB Complaint Record Shows for Alorica Inc.

Alorica Inc. carries 1,751 complaints in the CFPB's database, 324 of them filed within the past 12 months. Consumers spanning 54 states and territories have weighed in, giving this a nationwide footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Cont'd attempts collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

91.5% of CFPB-forwarded complaints against Alorica Inc. get a reply inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response was formally disputed in 16.6% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 6.9% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Alorica Inc. have?

1,751 complaints have been filed against Alorica Inc. with the CFPB overall - 324 of them in the past year.

Does Alorica Inc. respond to complaints on time?

91.5% of the CFPB complaints against Alorica Inc. get a response within the expected window.

What product generates the most complaints for Alorica Inc.?

"Debt collection" draws more CFPB complaints against Alorica Inc. than any other product - see the full breakdown above.

What is the most common complaint issue with Alorica Inc.?

The most common issue reported by consumers about Alorica Inc. is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.

How do I file a complaint against Alorica Inc.?

You can file a complaint against Alorica Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Alorica Inc.?

Consumers in 54 states and territories have filed complaints about Alorica Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.