CFPB Consumer Complaint Profile
Alorica Inc.
1,751 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 1,751
- Total complaints
- Among the highest
- 324
- Last 12 months
- 91.5%
- Timely response
- Bottom quartile
- 54
- States affected
The verdict
Alorica Inc. ranks #233 of 3,843 financial companies by CFPB complaint volume, with 1,751 complaints on record. On-time replies land at 91.5%, the 20th percentile for the 100+ complaint peer group.
- #233
- of 3,843 companies by volume
- 91.5%
- on time (20th pctile)
- Debt collection
- most-complained product
- 54
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Alorica Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
91.5% Among the lowest higher than 20% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 260 in 2024 to 379 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 96 |
| 2014 | 282 |
| 2015 | 205 |
| 2016 | 96 |
| 2017 | 74 |
| 2018 | 21 |
| 2019 | 3 |
| 2020 | 56 |
| 2021 | 29 |
| 2022 | 38 |
| 2023 | 154 |
| 2024 | 260 |
| 2025 | 379 |
| 2026year in progress | 58 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Alorica Inc.
Alorica Inc. carries 1,751 complaints in the CFPB's database, 324 of them filed within the past 12 months. Consumers spanning 54 states and territories have weighed in, giving this a nationwide footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Cont'd attempts collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Alorica Inc. draw a 91.5% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 16.6% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 6.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Alorica Inc. have?
1,751 complaints have been filed against Alorica Inc. with the CFPB overall - 324 of them in the past year.
Does Alorica Inc. respond to complaints on time?
CFPB complaints against Alorica Inc. draw a 91.5% timely-response rate inside the expected window.
What product generates the most complaints for Alorica Inc.?
"Debt collection" draws more CFPB complaints against Alorica Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Alorica Inc.?
The most common issue reported by consumers about Alorica Inc. is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Alorica Inc.?
You can file a complaint against Alorica Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Alorica Inc.?
Consumers in 54 states and territories have filed complaints about Alorica Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Alorica Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,751 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.