CFPB Consumer Complaint Profile

URS Holding, LLC

1,045 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

1,045
Total complaints
12
Last 12 months
97.1%
Timely response
49
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, URS Holding, LLC has accumulated 1,045 complaints, placing it #315 by volume. 97.1% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#315
of 3,848 companies by volume
97.1%
answered on time
Debt collection
most-complained product
49
states with complaints
URS Holding, LLC timely response rate 97.1%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - I do not know 247
Debt collection - Credit card 181
Debt collection - Credit card debt 121
Debt collection - Other (i.e. phone, health club, etc.) 82
Debt collection - Federal student loan 65
Debt collection - Auto debt 52
Debt collection - Non-federal student loan 51
Debt collection - Other debt 44
Debt collection - Federal student loan debt 36
Student loan - Non-federal student loan 30

Top Issues

1.Communication tactics 263
2.Cont'd attempts collect debt not owed 168
3.Attempts to collect debt not owed 106
4.Written notification about debt 93
5.Improper contact or sharing of info 87
6.False statements or representation 78
7.Disclosure verification of debt 69
8.Threatened to contact someone or share information improperly 32
9.Dealing with my lender or servicer 29
10.Took or threatened to take negative or legal action 23

Complaints by Year

Year Complaints
2013 71
2014 185
2015 199
2016 137
2017 102
2018 131
2019 102
2020 27
2021 9
2022 33
2023 30
2024 5
2025 10
2026 4

Complaints by State (Top 15)

California 129
Texas 98
Florida 83
New York 73
Arizona 45
Georgia 41
New Jersey 41
Illinois 40
Pennsylvania 34
Michigan 32
North Carolina 31
Ohio 30
Virginia 28
Colorado 27
Washington 24

Company Responses

Closed with explanation 947
Closed 54
Closed with non-monetary relief 28
Untimely response 11
Closed with monetary relief 5

What the CFPB Complaint Record Shows for URS Holding, LLC

URS Holding, LLC carries 1,045 complaints in the CFPB's database, 12 of them filed within the past 12 months. Consumers spanning 49 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.

URS Holding, LLC's timely response rate stands at 97.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 16.6% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 3.2% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does URS Holding, LLC have?

1,045 complaints have been filed against URS Holding, LLC with the CFPB overall - 12 of them in the past year.

Does URS Holding, LLC respond to complaints on time?

URS Holding, LLC's CFPB timely-response rate is 97.1%. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for URS Holding, LLC?

Among all products tied to URS Holding, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with URS Holding, LLC?

Consumers most often cite "Communication tactics" when complaining about URS Holding, LLC; the full issue list with counts is above.

How do I file a complaint against URS Holding, LLC?

You can file a complaint against URS Holding, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about URS Holding, LLC?

URS Holding, LLC has drawn CFPB complaints from 49 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.