CFPB Consumer Complaint Profile
American Equity Mortgage
Behind the 28 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 28
- Total complaints
- 0
- Last 12 months
- 92.9%
- Timely response
- 13
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, American Equity Mortgage has accumulated 28 complaints, placing it #2425 by volume. It answers 92.9% of complaints on time - above the 93% median for companies with 100+ complaints.
- #2425
- of 3,848 companies by volume
- 92.9%
- answered on time
- Mortgage
- most-complained product
- 13
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 7 |
| 2014 | 6 |
| 2015 | 1 |
| 2016 | 7 |
| 2017 | 3 |
| 2019 | 1 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Equity Mortgage
28 complaints against American Equity Mortgage appear in the CFPB record, including 0 from the trailing year. The 13 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Application, originator, mortgage broker" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
American Equity Mortgage's timely response rate stands at 92.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. In 29.2% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 7.1% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Equity Mortgage have?
28 complaints have been filed against American Equity Mortgage with the CFPB overall - 0 of them in the past year.
Does American Equity Mortgage respond to complaints on time?
92.9% of the CFPB complaints against American Equity Mortgage get a response within the expected window.
What product generates the most complaints for American Equity Mortgage?
Among all products tied to American Equity Mortgage, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with American Equity Mortgage?
The most common issue reported by consumers about American Equity Mortgage is "Application, originator, mortgage broker." All complaint issues are listed above with their counts.
How do I file a complaint against American Equity Mortgage?
You can file a complaint against American Equity Mortgage directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Equity Mortgage?
American Equity Mortgage has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~28)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.