CFPB Consumer Complaint Profile
American Financial Resources, Inc.
Behind the 192 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 192
- Total complaints
- 12
- Last 12 months
- 88.5%
- Timely response
- 37
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, American Financial Resources, Inc. has accumulated 192 complaints, placing it #963 by volume. 88.5% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #963
- of 3,848 companies by volume
- 88.5%
- answered on time
- Mortgage
- most-complained product
- 37
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 3 |
| 2013 | 9 |
| 2014 | 19 |
| 2015 | 29 |
| 2016 | 30 |
| 2017 | 22 |
| 2018 | 14 |
| 2019 | 15 |
| 2020 | 12 |
| 2021 | 10 |
| 2022 | 9 |
| 2023 | 2 |
| 2024 | 5 |
| 2025 | 10 |
| 2026 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Financial Resources, Inc.
American Financial Resources, Inc. carries 192 complaints in the CFPB's database, 12 of them filed within the past 12 months. Consumers spanning 37 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
88.5% of CFPB-forwarded complaints against American Financial Resources, Inc. get a reply inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response was formally disputed in 19.4% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 2.6% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Financial Resources, Inc. have?
The CFPB has logged 192 complaints against American Financial Resources, Inc. to date, of which 12 came in over the last 12 months.
Does American Financial Resources, Inc. respond to complaints on time?
American Financial Resources, Inc. has a 88.5% timely response rate to CFPB complaints.
What product generates the most complaints for American Financial Resources, Inc.?
"Mortgage" draws more CFPB complaints against American Financial Resources, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with American Financial Resources, Inc.?
The most common issue reported by consumers about American Financial Resources, Inc. is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against American Financial Resources, Inc.?
You can file a complaint against American Financial Resources, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Financial Resources, Inc.?
Consumers in 37 states and territories have filed complaints about American Financial Resources, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~192)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.