CFPB Consumer Complaint Profile
American Student Assistance
140 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 140
- Total complaints
- 7
- Last 12 months
- 95%
- Timely response
- 33
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, American Student Assistance sits at #1139, with 140 complaints logged. Its on-time response rate is 95%, ahead of the 93% median among companies with 100+ complaints.
- #1139
- of 3,848 companies by volume
- 95%
- answered on time
- Student loan
- most-complained product
- 33
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 7 |
| 2014 | 20 |
| 2015 | 7 |
| 2016 | 8 |
| 2017 | 18 |
| 2018 | 22 |
| 2019 | 9 |
| 2020 | 13 |
| 2021 | 14 |
| 2022 | 2 |
| 2023 | 7 |
| 2024 | 6 |
| 2025 | 3 |
| 2026 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Student Assistance
American Student Assistance carries 140 complaints in the CFPB's database, 7 of them filed within the past 12 months. Consumers spanning 33 states and territories have weighed in, giving this a multi-regional footprint. "Student loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, American Student Assistance answers 95% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 20.4% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 6.4% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Student Assistance have?
The CFPB has logged 140 complaints against American Student Assistance to date, of which 7 came in over the last 12 months.
Does American Student Assistance respond to complaints on time?
American Student Assistance has a 95% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for American Student Assistance?
"Student loan" draws more CFPB complaints against American Student Assistance than any other product - see the full breakdown above.
What is the most common complaint issue with American Student Assistance?
"Incorrect information on your report" is the single most frequently cited issue in complaints against American Student Assistance - see all issues and counts above.
How do I file a complaint against American Student Assistance?
You can file a complaint against American Student Assistance directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Student Assistance?
The CFPB has recorded complaints against American Student Assistance from 33 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~140)
Also handles Student loan
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.