CFPB Consumer Complaint Profile
AmeriFirst Financial Corporation
Consumers have filed 51 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 51
- Total complaints
- 1
- Last 12 months
- 82.4%
- Timely response
- 12
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, AmeriFirst Financial Corporation has accumulated 51 complaints, placing it #1809 by volume. It answers 82.4% of complaints on time - below the 93% median for companies with 100+ complaints.
- #1809
- of 3,848 companies by volume
- 82.4%
- answered on time
- Mortgage
- most-complained product
- 12
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 1 |
| 2014 | 4 |
| 2015 | 4 |
| 2016 | 3 |
| 2017 | 1 |
| 2018 | 2 |
| 2019 | 11 |
| 2020 | 4 |
| 2021 | 11 |
| 2022 | 6 |
| 2023 | 2 |
| 2026 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for AmeriFirst Financial Corporation
51 complaints against AmeriFirst Financial Corporation appear in the CFPB record, including 1 from the trailing year. The 12 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
82.4% of CFPB-forwarded complaints against AmeriFirst Financial Corporation get a reply inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. In 7.1% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 21.6% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does AmeriFirst Financial Corporation have?
The CFPB has logged 51 complaints against AmeriFirst Financial Corporation to date, of which 1 came in over the last 12 months.
Does AmeriFirst Financial Corporation respond to complaints on time?
AmeriFirst Financial Corporation's CFPB timely-response rate is 82.4%.
What product generates the most complaints for AmeriFirst Financial Corporation?
Among all products tied to AmeriFirst Financial Corporation, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with AmeriFirst Financial Corporation?
"Trouble during payment process" is the single most frequently cited issue in complaints against AmeriFirst Financial Corporation - see all issues and counts above.
How do I file a complaint against AmeriFirst Financial Corporation?
You can file a complaint against AmeriFirst Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about AmeriFirst Financial Corporation?
The CFPB has recorded complaints against AmeriFirst Financial Corporation from 12 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~51)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.