CFPB Consumer Complaint Profile
Amerifirst Financial, Inc.
Behind the 37 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 37
- Total complaints
- 3
- Last 12 months
- 75.7%
- Timely response
- 13
- States affected
The verdict
Amerifirst Financial, Inc. ranks #2115 of 3,848 financial companies by CFPB complaint volume, with 37 complaints on record. 75.7% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #2115
- of 3,848 companies by volume
- 75.7%
- answered on time
- Mortgage
- most-complained product
- 13
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 4 |
| 2014 | 1 |
| 2015 | 1 |
| 2016 | 3 |
| 2017 | 1 |
| 2019 | 1 |
| 2020 | 5 |
| 2021 | 8 |
| 2022 | 3 |
| 2023 | 4 |
| 2024 | 3 |
| 2025 | 1 |
| 2026 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Amerifirst Financial, Inc.
Amerifirst Financial, Inc. carries 37 complaints in the CFPB's database, 3 of them filed within the past 12 months. Consumers spanning 13 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Closing on a mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Amerifirst Financial, Inc. answers 75.7% of forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. In 33.3% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 10.8% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Amerifirst Financial, Inc. have?
37 complaints have been filed against Amerifirst Financial, Inc. with the CFPB overall - 3 of them in the past year.
Does Amerifirst Financial, Inc. respond to complaints on time?
Amerifirst Financial, Inc. has a 75.7% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Amerifirst Financial, Inc.?
The most complained-about product for Amerifirst Financial, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Amerifirst Financial, Inc.?
The most common issue reported by consumers about Amerifirst Financial, Inc. is "Closing on a mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Amerifirst Financial, Inc.?
You can file a complaint against Amerifirst Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Amerifirst Financial, Inc.?
Consumers in 13 states and territories have filed complaints about Amerifirst Financial, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~37)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.