CFPB Consumer Complaint Profile
Auto Now Financial Services, Inc., Phoenix, AZ Branch
136 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 136
- Total complaints
- 53
- Last 12 months
- 95.6%
- Timely response
- 12
- States affected
The verdict
136 CFPB complaints put Auto Now Financial Services, Inc., Phoenix, AZ Branch at #1155 out of 3,848 financial companies ranked by complaint volume. It answers 95.6% of complaints on time - above the 93% median for companies with 100+ complaints.
- #1155
- of 3,848 companies by volume
- 95.6%
- answered on time
- Vehicle loan or lease
- most-complained product
- 12
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 2 |
| 2017 | 3 |
| 2018 | 3 |
| 2019 | 4 |
| 2020 | 7 |
| 2021 | 9 |
| 2022 | 12 |
| 2023 | 13 |
| 2024 | 22 |
| 2025 | 48 |
| 2026 | 11 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Auto Now Financial Services, Inc., Phoenix, AZ Branch
The CFPB Consumer Complaint Database has logged 136 complaints against Auto Now Financial Services, Inc., Phoenix, AZ Branch overall, with 53 of those filed in the trailing 12 months. Reports have come from consumers in 12 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Vehicle loan or lease," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Managing the loan or lease" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Auto Now Financial Services, Inc., Phoenix, AZ Branch answers 95.6% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 60% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 1.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Auto Now Financial Services, Inc., Phoenix, AZ Branch have?
136 complaints have been filed against Auto Now Financial Services, Inc., Phoenix, AZ Branch with the CFPB overall - 53 of them in the past year.
Does Auto Now Financial Services, Inc., Phoenix, AZ Branch respond to complaints on time?
Auto Now Financial Services, Inc., Phoenix, AZ Branch's CFPB timely-response rate is 95.6%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Auto Now Financial Services, Inc., Phoenix, AZ Branch?
Among all products tied to Auto Now Financial Services, Inc., Phoenix, AZ Branch, "Vehicle loan or lease" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Auto Now Financial Services, Inc., Phoenix, AZ Branch?
"Managing the loan or lease" is the single most frequently cited issue in complaints against Auto Now Financial Services, Inc., Phoenix, AZ Branch - see all issues and counts above.
How do I file a complaint against Auto Now Financial Services, Inc., Phoenix, AZ Branch?
You can file a complaint against Auto Now Financial Services, Inc., Phoenix, AZ Branch directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Auto Now Financial Services, Inc., Phoenix, AZ Branch?
Auto Now Financial Services, Inc., Phoenix, AZ Branch has drawn CFPB complaints from 12 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~136)
Also handles Vehicle loan or lease
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.