CFPB Consumer Complaint Profile
Auto Now Financial Services, Inc., Phoenix, AZ Branch
136 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 136
- Total complaints
- Mid-range
- 53
- Last 12 months
- 95.6%
- Timely response
- Below median
- 12
- States affected
The verdict
136 CFPB complaints put Auto Now Financial Services, Inc., Phoenix, AZ Branch at #1153 out of 3,843 financial companies ranked by complaint volume. It posts a 95.6% on-time response rate, the 32nd percentile among companies with 100+ complaints.
- #1153
- of 3,843 companies by volume
- 95.6%
- on time (32nd pctile)
- Vehicle loan or lease
- most-complained product
- 12
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Auto Now Financial Services, Inc., Phoenix, AZ Branch vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.6% Around the middle higher than 32% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 22 in 2024 to 48 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 2 |
| 2017 | 3 |
| 2018 | 3 |
| 2019 | 4 |
| 2020 | 7 |
| 2021 | 9 |
| 2022 | 12 |
| 2023 | 13 |
| 2024 | 22 |
| 2025 | 48 |
| 2026year in progress | 11 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Auto Now Financial Services, Inc., Phoenix, AZ Branch
The CFPB Consumer Complaint Database has logged 136 complaints against Auto Now Financial Services, Inc., Phoenix, AZ Branch overall, with 53 of those filed in the trailing 12 months. Reports have come from consumers in 12 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Vehicle loan or lease," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Managing the loan or lease" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Auto Now Financial Services, Inc., Phoenix, AZ Branch posts a 95.6% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 60% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 1.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Auto Now Financial Services, Inc., Phoenix, AZ Branch have?
136 complaints have been filed against Auto Now Financial Services, Inc., Phoenix, AZ Branch with the CFPB overall - 53 of them in the past year.
Does Auto Now Financial Services, Inc., Phoenix, AZ Branch respond to complaints on time?
Auto Now Financial Services, Inc., Phoenix, AZ Branch's CFPB timely-response rate is 95.6%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Auto Now Financial Services, Inc., Phoenix, AZ Branch?
Among all products tied to Auto Now Financial Services, Inc., Phoenix, AZ Branch, "Vehicle loan or lease" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Auto Now Financial Services, Inc., Phoenix, AZ Branch?
"Managing the loan or lease" is the single most frequently cited issue in complaints against Auto Now Financial Services, Inc., Phoenix, AZ Branch - see all issues and counts above.
How do I file a complaint against Auto Now Financial Services, Inc., Phoenix, AZ Branch?
You can file a complaint against Auto Now Financial Services, Inc., Phoenix, AZ Branch directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Auto Now Financial Services, Inc., Phoenix, AZ Branch?
Auto Now Financial Services, Inc., Phoenix, AZ Branch has drawn CFPB complaints from 12 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Auto Now Financial Services, Inc., Phoenix, AZ Branch: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (60% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.