CFPB Consumer Complaint Profile
Bankers Auto Acceptance
33 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 33
- Total complaints
- Mid-range
- 1
- Last 12 months
- 100%
- Timely response
- Top decile
- 1
- States affected
The verdict
33 CFPB complaints put Bankers Auto Acceptance at #2243 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #2243
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Vehicle loan or lease
- most-complained product
- 1
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Bankers Auto Acceptance vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 2 |
| 2016 | 2 |
| 2017 | 4 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 8 |
| 2022 | 2 |
| 2023 | 3 |
| 2024 | 6 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bankers Auto Acceptance
33 complaints against Bankers Auto Acceptance appear in the CFPB record, including 1 from the trailing year. The 1 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Vehicle loan or lease," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Improper use of your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Bankers Auto Acceptance posts a 100% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 25% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bankers Auto Acceptance have?
33 complaints have been filed against Bankers Auto Acceptance with the CFPB overall - 1 of them in the past year.
Does Bankers Auto Acceptance respond to complaints on time?
CFPB complaints against Bankers Auto Acceptance draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Bankers Auto Acceptance?
"Vehicle loan or lease" draws more CFPB complaints against Bankers Auto Acceptance than any other product - see the full breakdown above.
What is the most common complaint issue with Bankers Auto Acceptance?
"Improper use of your report" is the single most frequently cited issue in complaints against Bankers Auto Acceptance - see all issues and counts above.
How do I file a complaint against Bankers Auto Acceptance?
You can file a complaint against Bankers Auto Acceptance directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Bankers Auto Acceptance: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.