CFPB Consumer Complaint Profile
Bankunited, National Association
What 312 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 312
- Total complaints
- 6
- Last 12 months
- 99.7%
- Timely response
- 32
- States affected
The verdict
312 CFPB complaints put Bankunited, National Association at #682 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 99.7%, ahead of the 93% median among companies with 100+ complaints.
- #682
- of 3,848 companies by volume
- 99.7%
- answered on time
- Mortgage
- most-complained product
- 32
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 2 |
| 2012 | 56 |
| 2013 | 49 |
| 2014 | 41 |
| 2015 | 40 |
| 2016 | 21 |
| 2017 | 26 |
| 2018 | 14 |
| 2019 | 17 |
| 2020 | 11 |
| 2021 | 8 |
| 2022 | 9 |
| 2023 | 2 |
| 2024 | 7 |
| 2025 | 7 |
| 2026 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bankunited, National Association
312 complaints against Bankunited, National Association appear in the CFPB record, including 6 from the trailing year. The 32 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Loan modification,collection,foreclosure," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Bankunited, National Association answers 99.7% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 25.5% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 14.4% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bankunited, National Association have?
312 complaints have been filed against Bankunited, National Association with the CFPB overall - 6 of them in the past year.
Does Bankunited, National Association respond to complaints on time?
Bankunited, National Association's CFPB timely-response rate is 99.7%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Bankunited, National Association?
"Mortgage" draws more CFPB complaints against Bankunited, National Association than any other product - see the full breakdown above.
What is the most common complaint issue with Bankunited, National Association?
The most common issue reported by consumers about Bankunited, National Association is "Loan modification,collection,foreclosure." All complaint issues are listed above with their counts.
How do I file a complaint against Bankunited, National Association?
You can file a complaint against Bankunited, National Association directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bankunited, National Association?
Consumers in 32 states and territories have filed complaints about Bankunited, National Association with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~312)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.