CFPB Consumer Complaint Profile
BorrowersFirst, Inc.
What 14 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 14
- Total complaints
- Below average
- 0
- Last 12 months
- 78.6%
- Timely response
- Bottom decile
- 10
- States affected
The verdict
14 CFPB complaints put BorrowersFirst, Inc. at #3314 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 78.6%, the 9th percentile among companies with 100+ complaints.
- #3314
- of 3,843 companies by volume
- 78.6%
- on time (9th pctile)
- Consumer Loan
- most-complained product
- 10
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
BorrowersFirst, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
78.6% Among the lowest higher than 9% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 6 |
| 2017 | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for BorrowersFirst, Inc.
14 complaints against BorrowersFirst, Inc. appear in the CFPB record, including 0 from the trailing year. The 10 states and territories represented put this footprint in geographically concentrated territory. "Consumer Loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, BorrowersFirst, Inc. posts a 78.6% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Consumers formally disputed the company's response at a 11.1% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does BorrowersFirst, Inc. have?
14 complaints have been filed against BorrowersFirst, Inc. with the CFPB overall - 0 of them in the past year.
Does BorrowersFirst, Inc. respond to complaints on time?
CFPB complaints against BorrowersFirst, Inc. draw a 78.6% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for BorrowersFirst, Inc.?
"Consumer Loan" draws more CFPB complaints against BorrowersFirst, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with BorrowersFirst, Inc.?
The most common issue reported by consumers about BorrowersFirst, Inc. is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against BorrowersFirst, Inc.?
You can file a complaint against BorrowersFirst, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about BorrowersFirst, Inc.?
The CFPB has recorded complaints against BorrowersFirst, Inc. from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for BorrowersFirst, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.1% here).
Also handles Consumer Loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.