CFPB Consumer Complaint Profile
BorrowersFirst, Inc.
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 14
- Total complaints
- Below average
- 0
- Last 12 months
- 78.6%
- Timely response
- Bottom decile
- 10
- States affected
The verdict
By CFPB complaint volume, BorrowersFirst, Inc. is #3314 out of 3,843 financial companies. Its on-time response record is at the 9th percentile among companies with 100+ complaints.
- Consumer Loan
- most-complained product
- RI
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
BorrowersFirst, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
78.6% Among the lowest higher than 9% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 6 |
| 2017 | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for BorrowersFirst, Inc.
In the CFPB record, BorrowersFirst, Inc. has a geographically concentrated complaint footprint. "Consumer Loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for BorrowersFirst, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.1% here).
Also handles Consumer Loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does BorrowersFirst, Inc. have?
14 complaints have been filed against BorrowersFirst, Inc. with the CFPB overall - 0 of them in the past year.
Does BorrowersFirst, Inc. respond to complaints on time?
CFPB complaints against BorrowersFirst, Inc. draw a 78.6% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for BorrowersFirst, Inc.?
"Consumer Loan" draws more CFPB complaints against BorrowersFirst, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with BorrowersFirst, Inc.?
The most common issue reported by consumers about BorrowersFirst, Inc. is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against BorrowersFirst, Inc.?
You can file a complaint against BorrowersFirst, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about BorrowersFirst, Inc.?
The CFPB has recorded complaints against BorrowersFirst, Inc. from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.