CFPB Consumer Complaint Profile
Security National Automotive Acceptance
111 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 111
- Total complaints
- Mid-range
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 32
- States affected
The verdict
111 CFPB complaints put Security National Automotive Acceptance at #1267 out of 3,843 financial companies ranked by complaint volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #1267
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Consumer Loan
- most-complained product
- 32
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Security National Automotive Acceptance vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 5 |
| 2015 | 14 |
| 2016 | 19 |
| 2017 | 26 |
| 2018 | 26 |
| 2019 | 14 |
| 2020 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Security National Automotive Acceptance
111 complaints against Security National Automotive Acceptance appear in the CFPB record, including 0 from the trailing year. The 32 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Consumer Loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing the loan or lease" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Security National Automotive Acceptance posts a 100% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 15.9% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 14.4%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Security National Automotive Acceptance have?
111 complaints have been filed against Security National Automotive Acceptance with the CFPB overall - 0 of them in the past year.
Does Security National Automotive Acceptance respond to complaints on time?
Security National Automotive Acceptance's CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Security National Automotive Acceptance?
"Consumer Loan" draws more CFPB complaints against Security National Automotive Acceptance than any other product - see the full breakdown above.
What is the most common complaint issue with Security National Automotive Acceptance?
Consumers most often cite "Managing the loan or lease" when complaining about Security National Automotive Acceptance; the full issue list with counts is above.
How do I file a complaint against Security National Automotive Acceptance?
You can file a complaint against Security National Automotive Acceptance directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Security National Automotive Acceptance?
Consumers in 32 states and territories have filed complaints about Security National Automotive Acceptance with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Security National Automotive Acceptance: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (15.9% here).
Also handles Consumer Loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Security National Automotive Acceptance have?
111 complaints have been filed against Security National Automotive Acceptance with the CFPB overall - 0 of them in the past year.
Does Security National Automotive Acceptance respond to complaints on time?
Security National Automotive Acceptance's CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Security National Automotive Acceptance?
"Consumer Loan" draws more CFPB complaints against Security National Automotive Acceptance than any other product - see the full breakdown above.
What is the most common complaint issue with Security National Automotive Acceptance?
Consumers most often cite "Managing the loan or lease" when complaining about Security National Automotive Acceptance; the full issue list with counts is above.
How do I file a complaint against Security National Automotive Acceptance?
You can file a complaint against Security National Automotive Acceptance directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Security National Automotive Acceptance?
Consumers in 32 states and territories have filed complaints about Security National Automotive Acceptance with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.