CFPB Consumer Complaint Profile
BSI Financial Holdings, Inc.
1,459 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 1,459
- Total complaints
- Among the highest
- 175
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 51
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, BSI Financial Holdings, Inc. has accumulated 1,459 complaints, placing it #262 by volume. On-time replies land at 99.7%, the 76th percentile for the 100+ complaint peer group.
- #262
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Mortgage
- most-complained product
- 51
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
BSI Financial Holdings, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 173 in 2024 to 188 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 3 |
| 2020 | 188 |
| 2021 | 269 |
| 2022 | 352 |
| 2023 | 260 |
| 2024 | 173 |
| 2025 | 188 |
| 2026year in progress | 26 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for BSI Financial Holdings, Inc.
1,459 complaints against BSI Financial Holdings, Inc. appear in the CFPB record, including 175 from the trailing year. The 51 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
BSI Financial Holdings, Inc.'s timely response rate stands at 99.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does BSI Financial Holdings, Inc. have?
The CFPB has logged 1,459 complaints against BSI Financial Holdings, Inc. to date, of which 175 came in over the last 12 months.
Does BSI Financial Holdings, Inc. respond to complaints on time?
CFPB complaints against BSI Financial Holdings, Inc. draw a 99.7% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for BSI Financial Holdings, Inc.?
"Mortgage" draws more CFPB complaints against BSI Financial Holdings, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with BSI Financial Holdings, Inc.?
"Trouble during payment process" is the single most frequently cited issue in complaints against BSI Financial Holdings, Inc. - see all issues and counts above.
How do I file a complaint against BSI Financial Holdings, Inc.?
You can file a complaint against BSI Financial Holdings, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about BSI Financial Holdings, Inc.?
BSI Financial Holdings, Inc. has drawn CFPB complaints from 51 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for BSI Financial Holdings, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,459 here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.