CFPB Consumer Complaint Profile
New York Community Bancorp Inc
What 1,839 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,839
- Total complaints
- Among the highest
- 382
- Last 12 months
- 99.8%
- Timely response
- Top decile
- 51
- States affected
The verdict
1,839 CFPB complaints put New York Community Bancorp Inc at #218 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 99.8%, the 79th percentile for the 100+ complaint peer group.
- #218
- of 3,843 companies by volume
- 99.8%
- on time (79th pctile)
- Mortgage
- most-complained product
- 51
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
New York Community Bancorp Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.8% Top 21% higher than 79% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 622 in 2024 to 427 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 27 |
| 2021 | 34 |
| 2022 | 56 |
| 2023 | 563 |
| 2024 | 622 |
| 2025 | 427 |
| 2026year in progress | 109 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for New York Community Bancorp Inc
1,839 complaints against New York Community Bancorp Inc appear in the CFPB record, including 382 from the trailing year. The 51 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
New York Community Bancorp Inc's timely response rate stands at 99.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, the consumer-relief closure rate is 1.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does New York Community Bancorp Inc have?
1,839 complaints have been filed against New York Community Bancorp Inc with the CFPB overall - 382 of them in the past year.
Does New York Community Bancorp Inc respond to complaints on time?
New York Community Bancorp Inc's CFPB timely-response rate is 99.8%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for New York Community Bancorp Inc?
The most complained-about product for New York Community Bancorp Inc is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with New York Community Bancorp Inc?
Consumers most often cite "Trouble during payment process" when complaining about New York Community Bancorp Inc; the full issue list with counts is above.
How do I file a complaint against New York Community Bancorp Inc?
You can file a complaint against New York Community Bancorp Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about New York Community Bancorp Inc?
Consumers in 51 states and territories have filed complaints about New York Community Bancorp Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for New York Community Bancorp Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,839 here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.