CFPB Consumer Complaint Profile
Green Trust Cash, LLC
Consumers have filed 89 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 89
- Total complaints
- Mid-range
- 0
- Last 12 months
- 92.1%
- Timely response
- Bottom quartile
- 28
- States affected
The verdict
Green Trust Cash, LLC ranks #1399 of 3,843 financial companies by CFPB complaint volume, with 89 complaints on record. It posts a 92.1% on-time response rate, the 21st percentile among companies with 100+ complaints.
- #1399
- of 3,843 companies by volume
- 92.1%
- on time (21st pctile)
- Payday loan
- most-complained product
- 28
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Green Trust Cash, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.1% Among the lowest higher than 21% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2017 to 2018 complete years
- Annual CFPB complaint volume moved from 28 in 2017 to 6 in 2018 (2017 → 2018).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 13 |
| 2015 | 19 |
| 2016 | 22 |
| 2017 | 28 |
| 2018 | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Green Trust Cash, LLC
The CFPB Consumer Complaint Database has logged 89 complaints against Green Trust Cash, LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 28 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Payday loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Charged fees or interest I didn't expect," a reasonable starting point for understanding recurring friction.
Green Trust Cash, LLC's timely response rate stands at 92.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 4.5% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 16.9% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Green Trust Cash, LLC have?
89 complaints have been filed against Green Trust Cash, LLC with the CFPB overall - 0 of them in the past year.
Does Green Trust Cash, LLC respond to complaints on time?
CFPB complaints against Green Trust Cash, LLC draw a 92.1% timely-response rate inside the expected window.
What product generates the most complaints for Green Trust Cash, LLC?
Among all products tied to Green Trust Cash, LLC, "Payday loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Green Trust Cash, LLC?
"Charged fees or interest I didn't expect" is the single most frequently cited issue in complaints against Green Trust Cash, LLC - see all issues and counts above.
How do I file a complaint against Green Trust Cash, LLC?
You can file a complaint against Green Trust Cash, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Green Trust Cash, LLC?
Green Trust Cash, LLC has drawn CFPB complaints from 28 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Green Trust Cash, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (4.5% here).
Also handles Payday loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Green Trust Cash, LLC have?
89 complaints have been filed against Green Trust Cash, LLC with the CFPB overall - 0 of them in the past year.
Does Green Trust Cash, LLC respond to complaints on time?
CFPB complaints against Green Trust Cash, LLC draw a 92.1% timely-response rate inside the expected window.
What product generates the most complaints for Green Trust Cash, LLC?
Among all products tied to Green Trust Cash, LLC, "Payday loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Green Trust Cash, LLC?
"Charged fees or interest I didn't expect" is the single most frequently cited issue in complaints against Green Trust Cash, LLC - see all issues and counts above.
How do I file a complaint against Green Trust Cash, LLC?
You can file a complaint against Green Trust Cash, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Green Trust Cash, LLC?
Green Trust Cash, LLC has drawn CFPB complaints from 28 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.