CFPB Consumer Complaint Profile

Green Trust Cash, LLC

Consumers have filed 89 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

89
Total complaints
0
Last 12 months
92.1%
Timely response
28
States affected

The verdict

Green Trust Cash, LLC ranks #1401 of 3,848 financial companies by CFPB complaint volume, with 89 complaints on record. It answers 92.1% of complaints on time - below the 93% median for companies with 100+ complaints.

#1401
of 3,848 companies by volume
92.1%
answered on time
Payday loan
most-complained product
28
states with complaints
Green Trust Cash, LLC timely response rate 92.1%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Payday loan 45
Payday loan, title loan, or personal loan - Payday loan 16
Debt collection - Payday loan 11
Consumer Loan - Installment loan 6
Payday loan, title loan, or personal loan - Installment loan 6
Debt collection - I do not know 3
Debt collection - Payday loan debt 1
Consumer Loan - Personal line of credit 1

Top Issues

1.Charged fees or interest I didn't expect 30
2.Struggling to pay your loan 11
3.Charged fees or interest you didn't expect 8
4.Communication tactics 7
5.Managing the loan or lease 5
6.Can't stop charges to bank account 4
7.Payment to acct not credited 4
8.Received a loan I didn't apply for 3
9.Can't contact lender 3
10.False statements or representation 3

Complaints by Year

Year Complaints
2013 1
2014 13
2015 19
2016 22
2017 28
2018 6

Complaints by State (Top 15)

Pennsylvania 17
Georgia 13
California 7
Washington 5
New Jersey 4
Massachusetts 4
North Carolina 3
Ohio 3
Michigan 3
Illinois 3
Florida 3
Oklahoma 2
Alabama 2
Maryland 2
Minnesota 2

Company Responses

Closed with explanation 74
Closed with monetary relief 15

What the CFPB Complaint Record Shows for Green Trust Cash, LLC

The CFPB Consumer Complaint Database has logged 89 complaints against Green Trust Cash, LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 28 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Payday loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Charged fees or interest I didn't expect," a reasonable starting point for understanding recurring friction.

Green Trust Cash, LLC's timely response rate stands at 92.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. In 4.5% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 16.9% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Green Trust Cash, LLC have?

89 complaints have been filed against Green Trust Cash, LLC with the CFPB overall - 0 of them in the past year.

Does Green Trust Cash, LLC respond to complaints on time?

92.1% of the CFPB complaints against Green Trust Cash, LLC get a response within the expected window.

What product generates the most complaints for Green Trust Cash, LLC?

Among all products tied to Green Trust Cash, LLC, "Payday loan" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Green Trust Cash, LLC?

"Charged fees or interest I didn't expect" is the single most frequently cited issue in complaints against Green Trust Cash, LLC - see all issues and counts above.

How do I file a complaint against Green Trust Cash, LLC?

You can file a complaint against Green Trust Cash, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Green Trust Cash, LLC?

Green Trust Cash, LLC has drawn CFPB complaints from 28 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.