CFPB Consumer Complaint Profile
Cig Financial LLC
Consumers have filed 512 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 512
- Total complaints
- Above average
- 224
- Last 12 months
- 99.6%
- Timely response
- Top decile
- 28
- States affected
The verdict
512 CFPB complaints put Cig Financial LLC at #501 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 99.6%, the 74th percentile for the 100+ complaint peer group.
- #501
- of 3,843 companies by volume
- 99.6%
- on time (74th pctile)
- Credit reporting or …
- most-complained product
- 28
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Cig Financial LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.6% Higher than most higher than 74% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 90 in 2024 to 225 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 8 |
| 2016 | 8 |
| 2017 | 5 |
| 2018 | 9 |
| 2019 | 8 |
| 2020 | 8 |
| 2021 | 17 |
| 2022 | 49 |
| 2023 | 46 |
| 2024 | 90 |
| 2025 | 225 |
| 2026year in progress | 39 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cig Financial LLC
512 complaints against Cig Financial LLC appear in the CFPB record, including 224 from the trailing year. The 28 states and territories represented put this footprint in multi-regional territory. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Improper use of your report," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Cig Financial LLC draw a 99.6% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 16.7% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 2.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cig Financial LLC have?
512 complaints have been filed against Cig Financial LLC with the CFPB overall - 224 of them in the past year.
Does Cig Financial LLC respond to complaints on time?
Cig Financial LLC has a 99.6% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Cig Financial LLC?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Cig Financial LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Cig Financial LLC?
"Improper use of your report" is the single most frequently cited issue in complaints against Cig Financial LLC - see all issues and counts above.
How do I file a complaint against Cig Financial LLC?
You can file a complaint against Cig Financial LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cig Financial LLC?
Consumers in 28 states and territories have filed complaints about Cig Financial LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Cig Financial LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.