CFPB Consumer Complaint Profile
Cig Financial LLC
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 512
- Total complaints
- Above average
- 224
- Last 12 months
- 99.6%
- Timely response
- Top decile
- 28
- States affected
The verdict
By CFPB complaint volume, Cig Financial LLC is #501 out of 3,843 financial companies. For answering complaints on time it stands at the 74th percentile in the 100+ complaint peer group.
- Credit reporting or …
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Cig Financial LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.6% Higher than most higher than 74% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 90 in 2024 to 225 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 8 |
| 2016 | 8 |
| 2017 | 5 |
| 2018 | 9 |
| 2019 | 8 |
| 2020 | 8 |
| 2021 | 17 |
| 2022 | 49 |
| 2023 | 46 |
| 2024 | 90 |
| 2025 | 225 |
| 2026year in progress | 39 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cig Financial LLC
In the CFPB record, Cig Financial LLC has a multi-regional complaint footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Improper use of your report," a reasonable starting point for understanding recurring friction.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate is at or above the industry benchmark, which suggests its intake and escalation processes are functioning as designed. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Cig Financial LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Cig Financial LLC have?
512 complaints have been filed against Cig Financial LLC with the CFPB overall - 224 of them in the past year.
Does Cig Financial LLC respond to complaints on time?
Cig Financial LLC has a 99.6% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Cig Financial LLC?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Cig Financial LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Cig Financial LLC?
"Improper use of your report" is the single most frequently cited issue in complaints against Cig Financial LLC - see all issues and counts above.
How do I file a complaint against Cig Financial LLC?
You can file a complaint against Cig Financial LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cig Financial LLC?
Consumers in 28 states and territories have filed complaints about Cig Financial LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.