CFPB Consumer Complaint Profile
CJA Auto Sales, Inc.
Behind the 18 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 18
- Total complaints
- Below average
- 8
- Last 12 months
- 88.9%
- Timely response
- Bottom quartile
- 3
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, CJA Auto Sales, Inc. has accumulated 18 complaints, placing it #3004 by volume. Its on-time response rate is 88.9%, the 16th percentile among companies with 100+ complaints.
- #3004
- of 3,843 companies by volume
- 88.9%
- on time (16th pctile)
- Vehicle loan or lease
- most-complained product
- 3
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
CJA Auto Sales, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.9% Among the lowest higher than 16% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 1 |
| 2016 | 2 |
| 2017 | 3 |
| 2020 | 1 |
| 2023 | 2 |
| 2025 | 6 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for CJA Auto Sales, Inc.
CJA Auto Sales, Inc. carries 18 complaints in the CFPB's database, 8 of them filed within the past 12 months. Consumers spanning 3 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Vehicle loan or lease," which sits at the top of the product breakdown. The specific issue named most within that category is "Managing the loan or lease," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against CJA Auto Sales, Inc. draw a 88.9% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 50% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does CJA Auto Sales, Inc. have?
CJA Auto Sales, Inc. has 18 total consumer complaints filed with the CFPB, with 8 filed in the last 12 months.
Does CJA Auto Sales, Inc. respond to complaints on time?
CJA Auto Sales, Inc. has a 88.9% timely response rate to CFPB complaints.
What product generates the most complaints for CJA Auto Sales, Inc.?
"Vehicle loan or lease" draws more CFPB complaints against CJA Auto Sales, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with CJA Auto Sales, Inc.?
Consumers most often cite "Managing the loan or lease" when complaining about CJA Auto Sales, Inc.; the full issue list with counts is above.
How do I file a complaint against CJA Auto Sales, Inc.?
You can file a complaint against CJA Auto Sales, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about CJA Auto Sales, Inc.?
The CFPB has recorded complaints against CJA Auto Sales, Inc. from 3 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for CJA Auto Sales, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (50% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.