CFPB Consumer Complaint Profile

CLGF Holdco 1, LLC

Consumers have filed 7,875 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

7,875
Total complaints
2,420
Last 12 months
94.7%
Timely response
53
States affected

The verdict

CLGF Holdco 1, LLC ranks #77 of 3,848 financial companies by CFPB complaint volume, with 7,875 complaints on record. It answers 94.7% of complaints on time - above the 93% median for companies with 100+ complaints.

#77
of 3,848 companies by volume
94.7%
answered on time
Credit reporting or …
most-complained product
53
states with complaints
CLGF Holdco 1, LLC timely response rate 94.7%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Credit reporting or other personal consumer reports - Credit reporting 2,370
Credit card - General-purpose credit card or charge card 2,074
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 1,097
Credit card or prepaid card - General-purpose credit card or charge card 1,004
Debt collection - Credit card debt 640
Debt collection - I do not know 285
Credit card - Store credit card 126
Credit card or prepaid card - Store credit card 97
Debt collection - Other debt 44
Checking or savings account - Checking account 22

Top Issues

1.Improper use of your report 1,653
2.Incorrect information on your report 1,590
3.Getting a credit card 737
4.Fees or interest 471
5.Attempts to collect debt not owed 453
6.Problem when making payments 395
7.Problem with a purchase shown on your statement 352
8.Problem with a company's investigation into an existing problem 340
9.Closing your account 284
10.Other features, terms, or problems 265

Complaints by Year

Year Complaints
2021 260
2022 1,307
2023 1,357
2024 1,932
2025 2,498
2026 521

Complaints by State (Top 15)

Florida 859
California 751
Texas 724
New York 536
Georgia 530
Pennsylvania 376
North Carolina 332
Illinois 320
Ohio 270
New Jersey 240
Virginia 218
Maryland 204
Michigan 188
South Carolina 164
Massachusetts 147

Company Responses

Closed with explanation 6,027
Closed with non-monetary relief 1,500
Closed with monetary relief 338
In progress 10

What the CFPB Complaint Record Shows for CLGF Holdco 1, LLC

7,875 complaints against CLGF Holdco 1, LLC appear in the CFPB record, including 2,420 from the trailing year. The 53 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Improper use of your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

CLGF Holdco 1, LLC's timely response rate stands at 94.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. 23.3% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does CLGF Holdco 1, LLC have?

7,875 complaints have been filed against CLGF Holdco 1, LLC with the CFPB overall - 2,420 of them in the past year.

Does CLGF Holdco 1, LLC respond to complaints on time?

CLGF Holdco 1, LLC has a 94.7% timely response rate to CFPB complaints.

What product generates the most complaints for CLGF Holdco 1, LLC?

The most complained-about product for CLGF Holdco 1, LLC is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.

What is the most common complaint issue with CLGF Holdco 1, LLC?

The most common issue reported by consumers about CLGF Holdco 1, LLC is "Improper use of your report." All complaint issues are listed above with their counts.

How do I file a complaint against CLGF Holdco 1, LLC?

You can file a complaint against CLGF Holdco 1, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about CLGF Holdco 1, LLC?

Consumers in 53 states and territories have filed complaints about CLGF Holdco 1, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.