CFPB Consumer Complaint Profile
CLGF Holdco 1, LLC
Consumers have filed 7,875 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 7,875
- Total complaints
- Among the highest
- 2,420
- Last 12 months
- 94.7%
- Timely response
- Below median
- 53
- States affected
The verdict
CLGF Holdco 1, LLC ranks #77 of 3,843 financial companies by CFPB complaint volume, with 7,875 complaints on record. It posts a 94.7% on-time response rate, the 28th percentile among companies with 100+ complaints.
- #77
- of 3,843 companies by volume
- 94.7%
- on time (28th pctile)
- Credit reporting or …
- most-complained product
- 53
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
CLGF Holdco 1, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.7% Around the middle higher than 28% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 1,932 in 2024 to 2,498 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 260 |
| 2022 | 1,307 |
| 2023 | 1,357 |
| 2024 | 1,932 |
| 2025 | 2,498 |
| 2026year in progress | 521 |
Complaints by State (Top 15)
Company Responses
CLGF Holdco 1, LLC Complaint Concentration Profile
CLGF Holdco 1, LLC's complaint volume is large enough to measure concentration - not just the headline totals. Across 35 named product lines in the stored breakdown, the leading three (Credit reporting or other personal consumer reports, Credit card, Credit reporting, credit repair services, or other personal consumer reports) hold a 70.4% share of product-tagged complaints. The Herfindahl index on that product mix is 0.204 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Improper use of your report, Incorrect information on your report, Getting a credit card) cover a 54.3% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Florida, California, Texas) hold a 29.7% share of state-tagged volume across 53 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 76.5% share among the 7,875 response-tagged complaints (6,027 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (2,498 complaints); the lightest year on file was 2021 (260). From 2024 to 2025, annual volume rose 29.3% (1,932 → 2,498). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for CLGF Holdco 1, LLC
7,875 complaints against CLGF Holdco 1, LLC appear in the CFPB record, including 2,420 from the trailing year. The 53 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Improper use of your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CLGF Holdco 1, LLC's timely response rate stands at 94.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 23.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does CLGF Holdco 1, LLC have?
7,875 complaints have been filed against CLGF Holdco 1, LLC with the CFPB overall - 2,420 of them in the past year.
Does CLGF Holdco 1, LLC respond to complaints on time?
CLGF Holdco 1, LLC has a 94.7% timely response rate to CFPB complaints.
What product generates the most complaints for CLGF Holdco 1, LLC?
The most complained-about product for CLGF Holdco 1, LLC is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with CLGF Holdco 1, LLC?
The most common issue reported by consumers about CLGF Holdco 1, LLC is "Improper use of your report." All complaint issues are listed above with their counts.
How do I file a complaint against CLGF Holdco 1, LLC?
You can file a complaint against CLGF Holdco 1, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about CLGF Holdco 1, LLC?
Consumers in 53 states and territories have filed complaints about CLGF Holdco 1, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for CLGF Holdco 1, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (7,875 here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does CLGF Holdco 1, LLC have?
7,875 complaints have been filed against CLGF Holdco 1, LLC with the CFPB overall - 2,420 of them in the past year.
Does CLGF Holdco 1, LLC respond to complaints on time?
CLGF Holdco 1, LLC has a 94.7% timely response rate to CFPB complaints.
What product generates the most complaints for CLGF Holdco 1, LLC?
The most complained-about product for CLGF Holdco 1, LLC is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with CLGF Holdco 1, LLC?
The most common issue reported by consumers about CLGF Holdco 1, LLC is "Improper use of your report." All complaint issues are listed above with their counts.
How do I file a complaint against CLGF Holdco 1, LLC?
You can file a complaint against CLGF Holdco 1, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about CLGF Holdco 1, LLC?
Consumers in 53 states and territories have filed complaints about CLGF Holdco 1, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.