CFPB Consumer Complaint Profile
Huntington National Bank, the
Behind the 7,786 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 7,786
- Total complaints
- Among the highest
- 1,336
- Last 12 months
- 99.9%
- Timely response
- Top decile
- 53
- States affected
The verdict
7,786 CFPB complaints put Huntington National Bank, the at #79 out of 3,843 financial companies ranked by complaint volume. It posts a 99.9% on-time response rate, the 82nd percentile among companies with 100+ complaints.
- #79
- of 3,843 companies by volume
- 99.9%
- on time (82nd pctile)
- Checking or savings …
- most-complained product
- 53
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Huntington National Bank, the vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.9% Top 18% higher than 82% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 910 in 2024 to 1,242 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 192 |
| 2013 | 231 |
| 2014 | 238 |
| 2015 | 274 |
| 2016 | 316 |
| 2017 | 473 |
| 2018 | 439 |
| 2019 | 413 |
| 2020 | 403 |
| 2021 | 666 |
| 2022 | 793 |
| 2023 | 858 |
| 2024 | 910 |
| 2025 | 1,242 |
| 2026year in progress | 338 |
Complaints by State (Top 15)
Company Responses
Huntington National Bank, the Complaint Concentration Profile
Huntington National Bank, the is a high-volume CFPB cohort (7,786 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 77 named product lines in the stored breakdown, the leading three (Checking or savings account, Bank account or service, Mortgage) hold a 53.4% share of product-tagged complaints. The Herfindahl index on that product mix is 0.184 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Managing an account, Closing an account, Trouble during payment process) cover a 52.5% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Ohio, Michigan, Illinois) hold a 65.8% share of state-tagged volume across 53 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 69.5% share among the 7,786 response-tagged complaints (5,409 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (1,242 complaints); the lightest year on file was 2012 (192). From 2024 to 2025, annual volume rose 36.5% (910 → 1,242). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Huntington National Bank, the
7,786 complaints against Huntington National Bank, the appear in the CFPB record, including 1,336 from the trailing year. The 53 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Huntington National Bank, the's timely response rate stands at 99.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 20.2% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 30.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Huntington National Bank, the have?
7,786 complaints have been filed against Huntington National Bank, the with the CFPB overall - 1,336 of them in the past year.
Does Huntington National Bank, the respond to complaints on time?
Huntington National Bank, the has a 99.9% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Huntington National Bank, the?
Among all products tied to Huntington National Bank, the, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Huntington National Bank, the?
The most common issue reported by consumers about Huntington National Bank, the is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Huntington National Bank, the?
You can file a complaint against Huntington National Bank, the directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Huntington National Bank, the?
Huntington National Bank, the has drawn CFPB complaints from 53 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Huntington National Bank, the: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (7,786 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.2% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.