CFPB Consumer Complaint Profile
Servicer under contract with Federal Student Aid
What 4,105 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
- 4,105
- Total complaints
- 3,090
- Last 12 months
- 0%
- Timely response
- 54
- States affected
The verdict
Servicer under contract with Federal Student Aid ranks #123 of 3,848 financial companies by CFPB complaint volume, with 4,105 complaints on record. It answers 0% of complaints on time — below the 93% median for companies with 100+ complaints.
- #123
- of 3,848 companies by volume
- 0%
- answered on time
- Student loan
- most-complained product
- 54
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 18 |
| 2025 | 3,295 |
| 2026 | 792 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Servicer under contract with Federal Student Aid
The CFPB Consumer Complaint Database has logged 4,105 complaints against Servicer under contract with Federal Student Aid overall, with 3,090 of those filed in the trailing 12 months. Reports have come from consumers in 54 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Student loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Dealing with your lender or servicer" — a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Servicer under contract with Federal Student Aid's timely response rate stands at 0%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag — late or missing responses are one of the strongest predictors of CFPB supervisory interest. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.
Complaint counts alone do not tell the full story — larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Servicer under contract with Federal Student Aid have?
Servicer under contract with Federal Student Aid has 4,105 total consumer complaints filed with the CFPB, with 3,090 filed in the last 12 months.
Does Servicer under contract with Federal Student Aid respond to complaints on time?
Servicer under contract with Federal Student Aid has a 0% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Servicer under contract with Federal Student Aid?
The most complained-about product for Servicer under contract with Federal Student Aid is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Servicer under contract with Federal Student Aid?
The most common issue reported by consumers about Servicer under contract with Federal Student Aid is "Dealing with your lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Servicer under contract with Federal Student Aid?
You can file a complaint against Servicer under contract with Federal Student Aid directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Servicer under contract with Federal Student Aid?
Consumers in 54 states and territories have filed complaints about Servicer under contract with Federal Student Aid with the CFPB.
Consumer Credit Guides
Related Data
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology — how this data is sourced, computed, and verified.