CFPB Consumer Complaint Profile
Servicer under contract with Federal Student Aid
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 4,105
- Total complaints
- Among the highest
- 3,090
- Last 12 months
- 0%
- Timely response
- Bottom decile
- 54
- States affected
The verdict
Servicer under contract with Federal Student Aid ranks #123 of 3,843 financial companies by CFPB complaint volume. For answering complaints on time it stands at the 0th percentile in the 100+ complaint peer group.
- Student loan
- most-complained product
- TX
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Servicer under contract with Federal Student Aid vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
0% Among the lowest in the bottom 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 18 in 2024 to 3,295 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 18 |
| 2025 | 3,295 |
| 2026year in progress | 792 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Servicer under contract with Federal Student Aid
In the CFPB record, Servicer under contract with Federal Student Aid has a nationwide complaint footprint. The single largest complaint category is "Student loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Dealing with your lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is well below the 95% industry benchmark and is a material red flag: late or missing responses are one of the strongest predictors of CFPB supervisory interest. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Servicer under contract with Federal Student Aid: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Servicer under contract with Federal Student Aid have?
4,105 complaints have been filed against Servicer under contract with Federal Student Aid with the CFPB overall - 3,090 of them in the past year.
Does Servicer under contract with Federal Student Aid respond to complaints on time?
Servicer under contract with Federal Student Aid has a 0% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Servicer under contract with Federal Student Aid?
The most complained-about product for Servicer under contract with Federal Student Aid is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Servicer under contract with Federal Student Aid?
"Dealing with your lender or servicer" is the single most frequently cited issue in complaints against Servicer under contract with Federal Student Aid - see all issues and counts above.
How do I file a complaint against Servicer under contract with Federal Student Aid?
You can file a complaint against Servicer under contract with Federal Student Aid directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Servicer under contract with Federal Student Aid?
The CFPB has recorded complaints against Servicer under contract with Federal Student Aid from 54 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.