CFPB Consumer Complaint Profile
Cascade CISS Holdings, LLC
1,558 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 1,558
- Total complaints
- Among the highest
- 420
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 49
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Cascade CISS Holdings, LLC sits at #250, with 1,558 complaints logged. It posts a 99.7% on-time response rate, the 76th percentile among companies with 100+ complaints.
- #250
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Credit reporting or …
- most-complained product
- 49
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Cascade CISS Holdings, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 445 in 2024 to 522 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 152 |
| 2023 | 379 |
| 2024 | 445 |
| 2025 | 522 |
| 2026year in progress | 60 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cascade CISS Holdings, LLC
1,558 complaints against Cascade CISS Holdings, LLC appear in the CFPB record, including 420 from the trailing year. The 49 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. Inside that category, "Improper use of your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Cascade CISS Holdings, LLC's timely response rate stands at 99.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cascade CISS Holdings, LLC have?
Cascade CISS Holdings, LLC has 1,558 total consumer complaints filed with the CFPB, with 420 filed in the last 12 months.
Does Cascade CISS Holdings, LLC respond to complaints on time?
Cascade CISS Holdings, LLC's CFPB timely-response rate is 99.7%. That is a strong response record by CFPB standards.
What product generates the most complaints for Cascade CISS Holdings, LLC?
The most complained-about product for Cascade CISS Holdings, LLC is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Cascade CISS Holdings, LLC?
Consumers most often cite "Improper use of your report" when complaining about Cascade CISS Holdings, LLC; the full issue list with counts is above.
How do I file a complaint against Cascade CISS Holdings, LLC?
You can file a complaint against Cascade CISS Holdings, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cascade CISS Holdings, LLC?
Consumers in 49 states and territories have filed complaints about Cascade CISS Holdings, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Cascade CISS Holdings, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,558 here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.