CFPB Consumer Complaint Profile
Cornerstone Mortgage, Inc.
Consumers have filed 12 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 12
- Total complaints
- Below average
- 0
- Last 12 months
- 75%
- Timely response
- Bottom decile
- 3
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Cornerstone Mortgage, Inc. has accumulated 12 complaints, placing it #3492 by volume. It posts a 75% on-time response rate, the 7th percentile among companies with 100+ complaints.
- #3492
- of 3,843 companies by volume
- 75%
- on time (7th pctile)
- Mortgage
- most-complained product
- 3
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Cornerstone Mortgage, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
75% Among the lowest higher than 7% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 2 |
| 2014 | 1 |
| 2015 | 1 |
| 2016 | 4 |
| 2017 | 2 |
| 2023 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cornerstone Mortgage, Inc.
The CFPB Consumer Complaint Database has logged 12 complaints against Cornerstone Mortgage, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 3 states and territories, making this a geographically concentrated complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Loan servicing, payments, escrow account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Cornerstone Mortgage, Inc. posts a 75% reply rate on forwarded complaints. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 33.3% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cornerstone Mortgage, Inc. have?
Cornerstone Mortgage, Inc. has 12 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Cornerstone Mortgage, Inc. respond to complaints on time?
Cornerstone Mortgage, Inc. has a 75% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Cornerstone Mortgage, Inc.?
The most complained-about product for Cornerstone Mortgage, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Cornerstone Mortgage, Inc.?
"Loan servicing, payments, escrow account" is the single most frequently cited issue in complaints against Cornerstone Mortgage, Inc. - see all issues and counts above.
How do I file a complaint against Cornerstone Mortgage, Inc.?
You can file a complaint against Cornerstone Mortgage, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cornerstone Mortgage, Inc.?
The CFPB has recorded complaints against Cornerstone Mortgage, Inc. from 3 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Cornerstone Mortgage, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.