CFPB Consumer Complaint Profile
First National Bank of Omaha
What 3,911 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 3,911
- Total complaints
- Among the highest
- 621
- Last 12 months
- 99.3%
- Timely response
- Above median
- 53
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, First National Bank of Omaha has accumulated 3,911 complaints, placing it #130 by volume. It posts a 99.3% on-time response rate, the 66th percentile among companies with 100+ complaints.
- #130
- of 3,843 companies by volume
- 99.3%
- on time (66th pctile)
- Credit card or prepa…
- most-complained product
- 53
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First National Bank of Omaha vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.3% Higher than most higher than 66% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 526 in 2024 to 643 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 11 |
| 2012 | 145 |
| 2013 | 132 |
| 2014 | 140 |
| 2015 | 134 |
| 2016 | 177 |
| 2017 | 176 |
| 2018 | 238 |
| 2019 | 216 |
| 2020 | 204 |
| 2021 | 213 |
| 2022 | 330 |
| 2023 | 496 |
| 2024 | 526 |
| 2025 | 643 |
| 2026year in progress | 130 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First National Bank of Omaha
The CFPB Consumer Complaint Database has logged 3,911 complaints against First National Bank of Omaha overall, with 621 of those filed in the trailing 12 months. Reports have come from consumers in 53 states and territories, making this a nationwide complaint footprint. "Credit card or prepaid card" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, First National Bank of Omaha posts a 99.3% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 23.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 21.8%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First National Bank of Omaha have?
First National Bank of Omaha has 3,911 total consumer complaints filed with the CFPB, with 621 filed in the last 12 months.
Does First National Bank of Omaha respond to complaints on time?
First National Bank of Omaha has a 99.3% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for First National Bank of Omaha?
The most complained-about product for First National Bank of Omaha is "Credit card or prepaid card." You can view the full product breakdown on this page.
What is the most common complaint issue with First National Bank of Omaha?
The most common issue reported by consumers about First National Bank of Omaha is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against First National Bank of Omaha?
You can file a complaint against First National Bank of Omaha directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First National Bank of Omaha?
First National Bank of Omaha has drawn CFPB complaints from 53 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First National Bank of Omaha: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (3,911 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.3% here).
Also handles Credit card or prepaid card
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.