CFPB Consumer Complaint Profile
E*Trade Bank
Consumers have filed 285 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 285
- Total complaints
- Above average
- 0
- Last 12 months
- 87%
- Timely response
- Bottom quartile
- 40
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, E*Trade Bank sits at #723, with 285 complaints logged. It posts a 87% on-time response rate, the 14th percentile among companies with 100+ complaints.
- #723
- of 3,843 companies by volume
- 87%
- on time (14th pctile)
- Checking or savings …
- most-complained product
- 40
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
E*Trade Bank vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
87% Among the lowest higher than 14% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2021 to 2022 complete years
- Annual CFPB complaint volume moved from 42 in 2021 to 13 in 2022 (2021 → 2022).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 37 |
| 2013 | 39 |
| 2014 | 31 |
| 2015 | 30 |
| 2016 | 24 |
| 2017 | 17 |
| 2018 | 11 |
| 2019 | 21 |
| 2020 | 20 |
| 2021 | 42 |
| 2022 | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for E*Trade Bank
E*Trade Bank carries 285 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 40 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against E*Trade Bank draw a 87% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 24.1% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 13.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does E*Trade Bank have?
285 complaints have been filed against E*Trade Bank with the CFPB overall - 0 of them in the past year.
Does E*Trade Bank respond to complaints on time?
E*Trade Bank's CFPB timely-response rate is 87%.
What product generates the most complaints for E*Trade Bank?
Among all products tied to E*Trade Bank, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with E*Trade Bank?
"Managing an account" is the single most frequently cited issue in complaints against E*Trade Bank - see all issues and counts above.
How do I file a complaint against E*Trade Bank?
You can file a complaint against E*Trade Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about E*Trade Bank?
E*Trade Bank has drawn CFPB complaints from 40 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for E*Trade Bank: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (24.1% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.