CFPB Consumer Complaint Profile
Finance of America Holdings LLC
What 301 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 301
- Total complaints
- Above average
- 39
- Last 12 months
- 97%
- Timely response
- Below median
- 41
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Finance of America Holdings LLC sits at #701, with 301 complaints logged. Its on-time response rate is 97%, the 39th percentile among companies with 100+ complaints.
- #701
- of 3,843 companies by volume
- 97%
- on time (39th pctile)
- Mortgage
- most-complained product
- 41
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Finance of America Holdings LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97% Around the middle higher than 39% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 4 |
| 2013 | 12 |
| 2014 | 6 |
| 2015 | 12 |
| 2016 | 10 |
| 2017 | 10 |
| 2018 | 10 |
| 2019 | 6 |
| 2020 | 14 |
| 2021 | 42 |
| 2022 | 52 |
| 2023 | 39 |
| 2024 | 35 |
| 2025 | 39 |
| 2026year in progress | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Finance of America Holdings LLC
The CFPB Consumer Complaint Database has logged 301 complaints against Finance of America Holdings LLC overall, with 39 of those filed in the trailing 12 months. Reports have come from consumers in 41 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Finance of America Holdings LLC's timely response rate stands at 97%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 35.4% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Finance of America Holdings LLC have?
301 complaints have been filed against Finance of America Holdings LLC with the CFPB overall - 39 of them in the past year.
Does Finance of America Holdings LLC respond to complaints on time?
Finance of America Holdings LLC has a 97% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Finance of America Holdings LLC?
The most complained-about product for Finance of America Holdings LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Finance of America Holdings LLC?
The most common issue reported by consumers about Finance of America Holdings LLC is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Finance of America Holdings LLC?
You can file a complaint against Finance of America Holdings LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Finance of America Holdings LLC?
Finance of America Holdings LLC has drawn CFPB complaints from 41 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Finance of America Holdings LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (35.4% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.