CFPB Consumer Complaint Profile
First Help Financial, LLC
163 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 163
- Total complaints
- Mid-range
- 63
- Last 12 months
- 94.5%
- Timely response
- Below median
- 28
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, First Help Financial, LLC sits at #1052, with 163 complaints logged. On-time replies land at 94.5%, the 27th percentile for the 100+ complaint peer group.
- #1052
- of 3,843 companies by volume
- 94.5%
- on time (27th pctile)
- Credit reporting or …
- most-complained product
- 28
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Help Financial, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.5% Around the middle higher than 27% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 44 in 2024 to 66 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 1 |
| 2020 | 5 |
| 2021 | 3 |
| 2022 | 6 |
| 2023 | 21 |
| 2024 | 44 |
| 2025 | 66 |
| 2026year in progress | 17 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Help Financial, LLC
The CFPB Consumer Complaint Database has logged 163 complaints against First Help Financial, LLC overall, with 63 of those filed in the trailing 12 months. Reports have come from consumers in 28 states and territories, making this a multi-regional complaint footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Improper use of your report," a reasonable starting point for understanding recurring friction.
First Help Financial, LLC's timely response rate stands at 94.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1.2% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Help Financial, LLC have?
First Help Financial, LLC has 163 total consumer complaints filed with the CFPB, with 63 filed in the last 12 months.
Does First Help Financial, LLC respond to complaints on time?
First Help Financial, LLC's CFPB timely-response rate is 94.5%.
What product generates the most complaints for First Help Financial, LLC?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against First Help Financial, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with First Help Financial, LLC?
Consumers most often cite "Improper use of your report" when complaining about First Help Financial, LLC; the full issue list with counts is above.
How do I file a complaint against First Help Financial, LLC?
You can file a complaint against First Help Financial, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Help Financial, LLC?
Consumers in 28 states and territories have filed complaints about First Help Financial, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First Help Financial, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.